Customer Service Officer - The Spires Shopping Centre,...
£13.21 per hourPurpose of the Role
The Customer Service Operative (Security) will provide a secured and clean environment for the both customers and staff alike. The role mainly involves security duties with some cleaning required.
Key Responsibilities
Primary Duties
§ To undertake regular patrols of the Centre as instructed by Management.
§ To carry out all duties in accordance with instructions issued by Management.
§ To comply fully with the Health & Safety Policy for the centre.
§ To ensure that the requirements of the Fire regulations are strictly complied with.
§ To ensure that the Rules & Regulations of the Centre are complied with at all times.
§ To open and close the Centre (e.g. Act as key holder).
§ Ensure that all incidents are recorded in Incident Log.
§ Ensure that contractors arriving on site adhere fully, to the centre procedures for contractor management.
§ Escort contractors when required.
§ Ensure that the centre is a safe and pleasant environment.
§ Assist with enquiries from members of the public, if and when required.
§ Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security.
§ Report any faults or breakages to management
§ Deal with all ad hoc general enquiries and office administration and help build the relationship between tenants, contractors and centre management.
§ To be aware of and abide by all rules, terms and conditions of the company.
Cleaning Duties to assist during shift dropped or blown out
§ Maintain a clean and safe environment at all times.
§ Perform entire mall sweeps.
§ Remove all food and liquid spillages immediately.
§ Check, clean & tidy public toilets every 30 mins.
§ Report to management, stock needed and replenish stocks when instructed to do so (e.g. soap & toilet paper).
§ Litter pick.
§ Sweep service roads & outer areas
§ Clean tiled areas with scrubber dryer or mop.
§ Clean Management Suite daily.
§ Dust & cobweb removal.
§ Clean & sanitize all fixtures & fittings and signage.Chewing gum, sticker & graffiti removal.
§ General Hoovering.
§ Waste removal & management.
§ Assist in any other areas of cleaning when required.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
· Good knowledge of security protocols
· Good customer service focus
· Ability to support team with task not listed but undertaken by all member of the team
· Experience in the provision of cleaning services in a busy environment visited by members of the public.
· Ability to work on own initiative and deal with demanding situations.
· Honest and reliable work ethic.
· Well presented.
· Good interpersonal and communication skills.
· Able to work in both/internal and external environments.
· Willingness to partake in further on-site training.
Desirable
· Basic Knowledge of H&S legislation.
· Flexible working approach to work patterns.
· Security Industry Authority (SIA) badge
Working Hours - Fixed Shifts ( 40 hours PW )
Salary - £13.21/hr
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Please see our Benefits Booklet for more information.
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