Service Engineer

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?  

Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools. 

Your duties will include:  

Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards 
To demonstrate & explain correct product care to customers
Be customer focused and provide a high level of service to every customer
Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device 

You will need:  

Experience of uPVC installation and maintenance (or relevant qualification)
Excellent customer service skills and experience in a customer facing environment
Be able to work on your own initiative in a standalone field based role 
A willingness to travel as required and show flexibility within the working week 
Good time management skills 
Good communication skills 
A full driving license  

What We Offer 

Competitive basic salary and Performance related bonus
Van (for business use only)
31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off 
Paid time off annually to volunteer 
Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders 
Heavily discounted group discount scheme on all products 
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers 
Opportunity to work with a forward-thinking and supportive team. 
Career development and continuous learning opportunities 
Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees