ICT Network Engineer Apprentice

Summary

To support the maintenance, security and development of the school's ICT and network infrastructure, providing technical support to staff and students while developing the knowledge and skills required of a Level 4 Network Engineer.

Wage

£15,600 a year

Training course

Network engineer (level 4)

Hours

Days and shifts to be confirmed.

37 hours 30 minutes a week

Start date

Friday 6 November 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the installation, configuration, maintenance and troubleshooting of the school's wired and wireless network infrastructure, including switches, access points and associated equipment
• Monitor network performance, availability and security, identifying and resolving faults or escalating where appropriate
• Assist with network configuration, including IP addressing, DHCP, DNS, VLANs and network-connected devices
• Diagnose hardware, software and network faults using appropriate monitoring and diagnostic tools
• Support the administration of Active Directory, Group Policy, Microsoft 365/Exchange and network user accounts
• Install, configure and test computers, printers, network devices and other ICT equipment
• Assist with network upgrades, installations and changes, following appropriate security and change-management procedures
• Maintain accurate technical documentation, including network diagrams, equipment records, configurations, faults and solutions
• Assist with maintaining network security, monitoring activity and escalating suspected security incidents
• Carry out preventative maintenance and testing of ICT and network equipment
• Liaise with suppliers and external support providers where required and maintain accurate records of work undertaken
• Provide technical support to staff and students and contribute technical expertise to ICT teaching and learning where appropriate
• Maintain awareness of emerging technologies and support the continuous improvement of the school's ICT and network infrastructure

Where you'll work

Huntsman Lane
Maidstone
ME14 5DS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Network engineer (level 4)

What you'll learn

• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .
• Apply tools and techniques when securely operating and testing networks.
• Install and configure network components.
• Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
• Maintain security of the network against potential threats.
• Apply tools and or techniques to gather information to troubleshoot issues and or isolate, repair or escalate faults.
• Communicate outcomes of tasks and record actions in line with organisational procedures.
• Upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime.
• Interpret information and or specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
• Implement techniques to optimise systems or component performance in line with defined specifications.
• Apply the required level of responsibility when organising and prioritising work tasks, clients’ or stakeholders’ requests in line with SLAs and organisation processes.
• Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
• Operate securely, and apply process, policies and legislation within their business responsibilities.
• Configure and maintain network addressing in line with customer requirements.
• Ensure compliance of network engineering outputs with change management processes including Secure Access Service Edge SASE or Zero-trust networking .

Training schedule

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills

Other requirements

The entry requirements for this programme are as follows:

• An A-Level in ICT
• OR an International Baccalaureate at Level 3 ICT
• OR an A-Level 3 apprenticeship in a similar subject
• OR a BTEC Extended Diploma in IT (180 credits)