IT Support Engineer
£170 - £174 per dayFull-time
Pertemps Network Group are pleased to be partnering with a reputable housing provider in London to recruit an experienced IT Support Engineer (Field Services) Engineer. Rate: £174 PAYE per day / £225 umbrella per day (Inside IR35)
Contract: Interim Contract
Working Pattern: Fully Site-Based (5 Days per Week)
Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively.
The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities
Contract: Interim Contract
Working Pattern: Fully Site-Based (5 Days per Week)
Location: Greater London This is an excellent opportunity for an experienced IT Support professional who enjoys working in a highly visible, customer-facing environment. As a Workplace Technology Engineer, you will be a key point of contact for end users, delivering high-quality technical support and ensuring staff have the technology, equipment and assistance they need to work effectively.
The successful candidate will provide a mixture of d esktop support, field services and end-user computing support , resolving technical issues, managing hardware deployments, supporting workplace technologies and contributing to ongoing IT projects and service improvements. Key Responsibilities
- Provide 1st and 2nd line technical support to users across the organisation.
- Troubleshoot and resolve hardware, software, networking and connectivity issues.
- Build, configure, deploy, maintain and decommission laptops, desktops and mobile devices.
- Support Microsoft Windows 10/11, Microsoft 365 and associated workplace technologies.
- Manage and support Intune-managed devices and remote access solutions.
- Support audio visual equipment, meeting room technology and video conferencing systems.
- Maintain accurate asset management and inventory records.
- Manage service requests and incidents within agreed SLAs.
- Escalate and coordinate complex technical issues with internal teams and third-party suppliers.
- Support technology rollouts, office moves, hardware refreshes and wider IT projects.
- Deliver a professional and customer-focused service to users at all levels, including senior stakeholders.
- Previous experience working within an IT Support, Desktop Support, Field Services, EUC or Technical Support environment.
- Strong experience supporting Microsoft Windows 10/11 and Microsoft 365.
- Knowledge of Active Directory, Intune, remote support tools and device management.
- Understanding of networking fundamentals including TCP/IP, LAN, WAN and Wi-Fi troubleshooting.
- Experience supporting laptops, desktops, printers, mobile devices and peripheral hardware.
- Excellent troubleshooting, communication and customer service skills.
- Experience working within SLA-driven environments.
- The ability to manage competing priorities and provide support in a fast-paced operational environment.
- Audio Visual and Video Conferencing support.
- Microsoft certifications.
- PowerShell scripting knowledge.
- Experience within housing, local government, public sector or large enterprise environments.
- Asset management and hardware lifecycle management experience.
Vacancy posted 22 days ago
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