Operations Administration Apprentice

Summary

The role provides administrative support to the Service Support, Administration and Accounts teams, helping ensure the smooth and efficient running of daily operations. The post holder will develop key business administration skills while working towards an apprenticeship qualification and delivering high standards of customer service.

Wage

£16,000 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am to 5pm, 30 minutes unpaid lunch break per day.

37 hours 30 minutes a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Develop skills to provide effective and efficient administration support to the team to help the Service Support, Admin & Accounts teams operate.
• Establish good working relationships with a range of internal and external colleagues and partners.
• To demonstrate a commitment to developing personal skills in accordance with the apprentice framework.
• To meet deadlines associated to progression through the full apprenticeship period.
• To complete assignments/projects which relate to the apprenticeship framework meeting target dates.
• To ensure the highest standards of customer care are met at all times.
• To assist in carrying out stock takes where appropriate.
• Logging and categorising customer calls on company systems.
• Set up new customers on company systems.
• Regularly checking mailboxes (both Toner & Service) logging requests as applicable.
• Obtain meter readings from customers and entering them on to company systems.
• Scanning and filing of business contracts.
• Answering incoming calls in a timely and professional manner – forwarding any as required.
• Carry out ad-hoc duties as and when required.

Where you'll work

GOSFORTH INDUSTRIAL ESTATE
CHRISTON ROAD
NEWCASTLE UPON TYNE
NE3 1XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERWENTSIDE COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprenticeship will be delivered fully within the workplace, with no college release dates.

Requirements

Desirable qualifications

GCSE in:

• English (grade C/4 or higher)
• Maths (grade C/4 or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working