House Manager

The Vacancy

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is the leading UK’s retirement living providers. We are recruiting a permanent House Manager to join the team at our Martello Court development based in Eastbourne, East Sussex.

Hours: 35 hours per week, Monday to Friday, working throughout the year.

Salary: £26,317.20 per annum.

Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.

About the Role of a House Manager

We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.

Some of the House Manager duties within this role include:

Welcoming new Homeowners and supporting them to settle into their apartments.
Providing a professional front of house service and dealing all visitors in a friendly manner.
Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
Working in collaboration with our partners and suppliers to ensure the smooth running of the estate
Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.
Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.
Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment
Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Ensuring that all Health and Safety requirements are adhered to.
The successful candidate will have the following key competencies:

Excellent communication skills with a real “can do” attitude.
Extensive experience in a professional customer service orientated position.
A professional approach with high quality standards.
Thrives in a busy a varied role, where every day will be different.
Be resilient and can problem solve effectively.
An awareness of basic Health and Safety will be a distinct advantage.
A good level of computer literacy including Microsoft Word and Outlook.
Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

#LI-JS1

About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!