Income Officer known internally as a Customer Accounts Advisor
Location: Beeston, Nottingham, NG9 1LA
Contract Type: Full time Permanent 37.5hrs Monday - Friday - Hybrid Working
Join MTVH as a Customer Accounts Advisor (Home Ownership Team)
We are seeking passionate individuals to deliver exceptional customer experiences in our Income Collections Team. If you enjoy engaging with customers and resolving their challenges with empathy and understanding, we would love to hear from you.
As a Customer Accounts Advisor, you will:
Proactively review and manage Home Ownership and Market Rented accounts in arrears, including those at risk of legal action or eviction.
Demonstrate empathy and a commitment to helping others, while maintaining clarity and firmness in outcomes and expectations.
Key Responsibilities
Engage with customers primarily via outbound calls, as well as email and letters.
Prevent and reduce arrears by providing information, support, and negotiating payment arrangements.
Signpost customers to external funding where applicable.
Assist residents with welfare benefits queries to help maximize their income.
Collaborate with internal teams and external agencies to resolve issues and enhance resident support.
Follow the debt recovery process, including legal proceedings when necessary.
What You'll Need to Succeed
Excellent communication and negotiation skills.
Proven experience in collections.
Strong knowledge of Homeownership and Market Rented tenure; understanding of Social Housing is desirable.
Ability to manage your caseload independently and work collaboratively within a team.
Attention to detail and a process-driven approach.
Empathy, sound judgment, and the ability to assess and decide on the best course of action for each case.
Prior knowledge of welfare benefits and experience in collections or social housing is advantageous.
Working Arrangements
Office-based in Beeston, hybrid working pattern to be discussed at interview with shifts between 8am – 6pm, Monday to Friday.
Rotas and shift patterns provided at least four weeks in advance.
Why MTVH?
At MTVH, our values of care, dare, and collaborate shape everything we do. We are committed to supporting your growth and fostering a collaborative, inclusive environment.
We are committed to supporting your professional growth and long-term career ambitions. As a Customer Accounts Advisor, you will benefit from:
Comprehensive in-house training to continually develop and enhance your skills.
Access to a wide range of learning and development programs, including workshops, e-learning, and mentoring, designed to help you progress within the organization.
Opportunities to participate in cross-team projects, staff engagement initiatives, and leadership development programs.
Regular feedback and support from experienced managers who are invested in your success.
A diverse and inclusive environment where your contributions are recognized and celebrated. TPBN1_UKTJ
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Income Officer in Beeston, Nottinghamshire vacancy
£13.9 per hour
...outcomes and access for everyone in Nottinghamshire. As an appointee Officer, you will safeguard people from financial abusing, supporting... ...physically disabled. 2. To apply for and collect people’s benefits and income from the department of work and pensions including any related to...SuggestedHourly payLong-term contractFull-timeInterimImmediate start£16.62 per hour
...section including Housing Options, Lettings, Housing Management, Income and Repairs Other departments within the Council Partner agencies... ...enquiries and provide housing advice, deal with all aspects of office administration to ensure an effective delivery of the housing...SuggestedHourly payFull-timeOn-siteImmediate startMonday to FridayRotating shifts£33.67k per annum
...benefits offered to colleagues working for Nottingham City Council here . About the Role REACT are a multi-disciplined team of officers inclusive of an SCPO who work across the city in a peripatetic, dynamic and flexible manner, with a can do attitude, tackling...SuggestedPermanentFull-timePart-timeHybrid workingImmediate startFlexible hours- £76k - £100k per annumEstimated...AML and Sanctions Compliance Program Advisory - Principal Associate Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force for good in lending. Throughout our almost...SuggestedPermanentHybrid workingOn-siteRemoteWork from homeMonday to Friday
- ...best practices for working with SEND students. ~ Working collaboratively with school leaders, SENco, teachers, and local authority officers to achieve best outcomes for children and improve the service. ~ Assess the quality of education being delivered and ensure...SuggestedWeekly payDaily payLong-term contractSelf-employedMonday to FridayFlexible hours
- £28k - £38k per annumEstimated...About The Role Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require...PermanentFull-timeHybrid workingOn-site
£14.44 per hour
Company: RULLION MANAGED SERVICES Job Type: Temporary, Full Time Salary: £14.44/hourFull-timeTemporary£300 per day
...Job Category : Interims Location : Council Offices, Broxtowe Borough Council Hours Per Week : 37.00 Start Date : Immediate Start Start Time : 08:30 End Time : 17:00 Salary: £300.00 per day Estates Officer required for sick cover. Main Duties and Responsibilities...Full-timeInterimOn-siteImmediate start£27.71k per annum
...responsible for the administration and enforcement of Fixed Penalty Notices and Penalty Charge Notices issued by Community Protection Officer and Civil Enforcement Officers including the preparation of criminal prosecution files and cases to the Traffic Penalty Tribunal in...PermanentFull-timePart-timeHybrid workingImmediate start£33.67k per annum
...about the different benefits offered to colleagues working for Nottingham City Council here . About the Role As a Brokerage Officer, you will play an important role in supporting Adult Social Care operations to identify and source appropriate care and support services...PermanentFull-timePart-timeHybrid workingImmediate start£22.85 per hour
...children and young people. Experience of using a range of case management systems and application of IT programmes including Microsoft Office, Teams, Outlook, EXCEL etc Excellent written and oral communication skills, with the ability to effectively write and present a...Hourly payDaily payFull-timeHybrid workingImmediate startRemote5 days/week£29.54k per annum
...of the Council’s role as the Highway Authority whilst adhering to Corporate, Departmental and Government priorities. The Technical Officer - Highway Licensing & Streetworks role's primary purpose is to support the Highway Network Management team in the administration and...PermanentFull-timePart-timeHybrid workingImmediate start- £26k - £35k per annumEstimated...An exciting new Revenue Protection Officer at DX! *** This is a Backshift / Afternoon vacancy*** All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people...PermanentShift workAfternoon shift
£18.6k per annum
...At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer (FTC- 11 months) to join our Student Enquiries & Campus Services team in our Nottingham campus and play a central role in delivering an outstanding...Part-timeFixed-term contractHybrid working£23.09k per annum
Summary This role is designed for a motivated individual who wants to launch a career in Project Management. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities....ApprenticeshipSelf-employedDay shift£33.67k per annum
...Contract Type: Fixed Term Working Hours: Two-day part-time post Worker Type: Hybrid Worker, there is a requirement for regular office-based attendance in line with service needs. Salary: Starting Salary is £33,673 (Level one) rising to £36,581 (Level four) per annum...Part-timeFixed-term contractHybrid workingOn-siteImmediate start- £29k - £38k per annumEstimated...Our client based in Nottingham is seeking an experienced Commissioning Officer to support the strategic development, commissioning, and delivery of Adult Social Care services. This is an exciting opportunity to play a key role in shaping services across Day Opportunities,...Weekly pay
- £62k - £82k per annumEstimatedFantastic first move in house for a manager with a strong background in international tax. You will primarily be responsible for supporting the senior tax team in managing the tax affairs of group companies across Europe and advising on cross-border tax issues including corporate...
- £48k - £62k per annumEstimated...women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces...PermanentHybrid workingOn-siteImmediate startRemoteFlexible hours
£59.14k - £65.28k per annum
...Quality Assurance Officer Salary: Leadership Pay Scale 5-9 (£59,137-£65,278) We are looking for the next leader to join our established Senior Leadership Team. This is a real opportunity to make a difference for the children and young people that we teach. This...PermanentFull-time£33.67k per annum
...The post holder will be working for Nottingham City Council, Enviroenergy department as the District Heating Scheduling and Monitoring Officer, you’ll be responsible for taking meeting minutes, arranging meetings, ensuring that actions from meetings are followed up on and...Full-timePart-timeFixed-term contractHybrid workingImmediate start£17.68 per hour
...per hour - Umbrella Job Purpose As an Evening Support Officer , you will provide facilities, porterage, security, and... ...paper, consumables, and supplies. Receive, sort, and distribute incoming and outgoing mail. Assist with building security and surveillance...Bi-weekly payHourly payImmediate startFlexible hoursAfternoon shift- £35k - £46k per annumEstimated...grasp of process controls and quality guidelines. Where And How You'll Work This is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday...PermanentHybrid workingOn-siteWork from homeMonday to Friday
£25k per annum
...25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral... ...We have an exciting opportunity for an DMAAS Analyst at our office in Nottingham. In this role you will manage relationships across...Full-timeOn-site£17.12 per hour
...allowance, subject to meeting the requirements in the Car Allowance Policy. The post involves driving and so the post holder will be required to undertake relevant DVLA checks. The role will involve lone working, office duty cover and visiting tenant homes....Hourly payFull-timeOn-siteImmediate startRotating shiftsAfternoon shift£30.75k per annum
Job Category: Housing Job location: Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, Ashfield District Council Hours per week: 37 Salary: £30,745 Start date: Immediate start Working to prevent and relieve homelessness by offering...Full-timeImmediate start£35k per annum
...About The Role We are looking for an experienced HR Advisor to join our HR team in our centrally located Nottingham Head Office. We are close to the City centre, with good links to the bus and tram network and the local train station. The role: You will be the go-...On-siteFlexible hours£35k - £42k per annum
Company: GREYS SPECIALIST RECRUITMENT Job Type: Permanent, Full Time Salary: £35000 - £42000/annumPermanentFull-time£50k per annum
...Section: Local Office HR Generalist Salary: Up to £50,000/annum pro rata (dependent on experience) Contract: Fixed term Contract (c. 6months) Hours: Monday to Friday, 40 hours per week Pattern: Hybrid – 4 days per week on site, 1 day remote Location: Nottingham...40 hours/weekPermanentApprenticeshipFixed-term contractHybrid workingOn-siteRemoteMonday to FridayNight shift£9.17k - £9.47k per annum
...4.61–£9,468.66 actual Contract: Part-time Keep the school office running smoothly A school in Nottingham is looking for an efficient... ...school. About the role You will answer enquiries, manage incoming calls, support school communications and maintain accurate...Part-timeOn-site
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Income Officer. Be the first to apply!
