IT Support Apprentice

Summary

Our client was founded in 1982 and since then has grown to be a well-respected firm occupying offices in both Central Milton Keynes and Northampton. They are now looking for an apprentice to support both of their offices to support with user assistance, hardware support, documentation knowledge and projects. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Information communications technician (level 3)

Hours

Monday to Friday 9am to 5.30pm

37 hours 30 minutes a week

Start date

Thursday 15 October 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support & User Assistance:

• Act as a first point of contact for basic IT support queries from staff across all offices and remote working environments
• Provide polite, professional and timely support in person, by telephone, by email and through remote support tools
• Log, update and progress IT support requests, ensuring accurate notes are recorded and issues are escalated where appropriate
• Assist with the setup of new starters, including preparing equipment, creating basic system access requests and supporting the onboarding process
• Assist users with common issues relating to desktops, laptops, printers, scanners, phones, Microsoft 365 and firm-approved applications
• Provide basic support for Microsoft 365 applications including Outlook, Word and Teams
• Assist with password resets, access queries, mailbox issues and basic permissions requests under supervision
• Take responsibility for assigned tasks, asking for guidance when needed and escalating issues appropriately
• Help with leaver processes by collecting equipment, disabling or removing access where instructed, and updating records

Hardware Support:

• Support meeting room technology, video conferencing equipment and general office IT equipment
• Prepare, configure and maintain laptops, desktops, mobile phones and peripherals in line with IT procedures

Documentation & Knowledge:

• Work closely with the IT System & Support Engineer and wider IT team to learn technical skills and understand firm systems
• Learn and follow agreed IT processes, while contributing suggestions for improvement as knowledge develops
• Support the IT team in keeping internal records, checklists and knowledge base articles up to date
• Actively engage with apprenticeship coursework, training plans and personal development objectives
• Help create and maintain clear IT guides, process notes and user instructions
• Develop knowledge of the firm’s key business systems, including legal-sector platforms, case management tools and communication systems

Projects:

• Assist with training preparation, system rollouts and communication to users where required
• Support IT projects, system upgrades and office-based technology changes under the direction of the Head of IT and senior IT colleagues

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• Ashton House, 409 Silbury Boulevard, Milton Keynes, MK9 2AH
• 6-8 Castilian Street, Northampton, NN1 1JX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• Information Communications Technician Level 3
• Remote learning
• 6-hours off the job learning delivered by Starting Off

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C or above)
• Math (grade 4/C or above)

Desirable qualifications

GCSE in:

ICT (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Initiative

Other requirements

Need to be comfortable travelling to both the Milton Keynes and Northampton office.