Healthcare Assistant (HCA)

Closing date: 27 January 2027

Job summary
Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.

Main duties of the job
Key Responsibilities
Patient Care and Support

• Assist qualified nurses in delivering safe and effective patient transfers.
• Provide compassionate, person-centred care while maintaining patient dignity, comfort and wellbeing.
• Offer reassurance, emotional support and crisis intervention to individuals experiencing mental health difficulties.

Safety and Crisis Management

• Respond calmly and professionally to challenging situations and emergencies.
• Apply appropriate de-escalation techniques and approved interventions in line with training and company policies.
• Follow safeguarding procedures to protect vulnerable adults and children.

Patient Transfers and Transportation

• Drive company ambulances when required, ensuring safe and comfortable journeys.
• Conduct pre-journey vehicle and equipment checks, promptly reporting any concerns.
• Support safe patient movement and transportation in accordance with risk assessments and care plans.

Communication and Documentation

• Complete accurate patient records, risk information and clinical handovers to ensure continuity of care.
• Communicate effectively with patients, colleagues and external healthcare professionals.
• Build positive working relationships while promoting equality, diversity and inclusion.

Professional Development and Compliance

• Participate in mandatory training, team meetings and professional reviews.
• Maintain high standards of professionalism, confidentiality and accountability.
• Follow Prometheus policies, procedures and relevant healthcare legislation.

About us
Prometheus Safe and Secure is a specialist provider of secure patient transport and enhanced observation services for people with mental health needs. Operating 24 hours a day, 7 days a week across the UK, we work in partnership with the NHS and private healthcare providers to deliver safe, dignified and compassionate support when it is needed most. Our services include secure patient transport for planned and urgent transfers, including those under the Mental Health Act, as well as enhanced observation and "bed watch" support in hospitals, A and E departments and Section 136 suites. Every journey and placement is managed with patient safety, dignity and respect at the forefront.

Salary: £30,225 to £30,225 a year
Contract: Permanent
Working pattern: Full-time
Reference number: oc-1793092985-E010S
Job location: Birmingham, B24 9FD

Essential Requirements

• Enhanced DBS clearance for both adults and children.
• Full UK driving licence covering both manual and automatic vehicles with 6 or fewer points.
• Right to work in the UK.
• Strong clinical assessment, risk management and crisis intervention skills.
• Excellent communication, teamwork and leadership abilities.
• Ability to remain calm, professional and decisive in challenging situations.

Desirable

• Excellent written and verbal communication skills.
• Strong attention to detail and focus on accuracy.
• Proactive, positive and able to work independently or as part of a team.
• Well organised with good time management skills.
• Experience in a healthcare support or compliance focused role.

Employee Benefits

• Employee Assistance Programme (EAP).
• Free on-site parking at company bases.
• Free company uniform.
• Company-provided mandatory training.
• Enrolment in The People's Pension scheme, subject to eligibility.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For questions about the job, contact: Nazmeen Begum, Deputy Service Delivery Manager, View email address on meeveem.com

Prometheus Safe and Secure is committed to providing an inclusive workplace where everyone is treated with fairness, dignity and respect. We welcome applications from individuals of all backgrounds and make recruitment decisions based on relevant skills, qualifications and experience. Apply through our website.