Business & Admin Apprentice

Summary

Sureflow Building Services are offering an exciting opportunity for a business and admin apprentice to join their commercial team based in St Austell. The role will enable you to develop a career within the construction and building industry, gain valuable on-the-job experience and work towards an industry recognised qualification.

Wage

£16,640 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.00am to 4.30pm.

40 hours a week

Start date

Monday 4 January 2027

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Admin Duties to include:

• Effectively and accurately handling customer service enquiries
• Maintenance of computerised and manual records
• Day to day filing/photocopying/scanning
• Monitoring stationery stock levels and ordering when appropriate
• Production of documentation for signing by customers
• Liasing with suppliers to request invoice’s and any amendments
• Contacting funders to provide relevant information and ensure payouts are smoothly processed
• To ensure educational aspects of the Apprenticeship are completed in a timely manner
• Assisting our Quantity Surveyors and Estimators with day-to-day commercial activities
• Supporting the preparation of estimates, quotations and tenders
• Learning how to read and understand drawings, specifications and schedules
• Assisting with the preparation and checking of quantities and costs
• Helping to gather pricing and supplier information
• Supporting the team with purchase orders, invoices and commercial records
• Assisting with the administration of projects and maintaining accurate documentation
• Learning about budgets, costs, variations and financial reporting
• Using computer systems and Microsoft Office to record and manage information
• Working closely with other members of the commercial and project teams
• Taking on additional responsibilities as your skills and experience develop

Where you'll work

Manfield Way
St. Austell
PL25 3HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CORNWALL COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• You will be working towards a Level 3 Business Administrator apprenticeship standard qualification
• The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
• You will be required to attend St Austell College fortnightly, with some elements of the course being delivered online

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Other requirements

The work start date with Sureflow is as soon as possible, but the apprenticeship start date at college might be as late as January 2027.