Document Reception Officer

Document Reception Officer

Location: Newport, Wales
Pay Rate: £14.42 per hour
Hours: 37 hours per week, Monday to Friday, 9:00am - 5:00pm (with some flexibility)
Contract: Full-Time
Working Pattern: Hybrid working available following successful completion of training (minimum 2 days per week in the office)

Join Our Team

We are looking for an organised, detail-oriented and customer-focused Document Reception Officer to join our busy and supportive team in Newport.

This is an excellent opportunity for someone who enjoys administrative work, thrives in a fast-paced environment, and takes pride in delivering excellent service. Full training will be provided, making this an ideal role for candidates looking to develop their skills within a professional office setting.

The Role

As a Document Reception Officer, you will play a key role in the processing and administration of incoming requests and documentation. Your duties will include:

• Processing and recording payments received
• Linking fees and payments to requests using our finance system
• Data entry and maintenance of accurate records
• Sending professional email correspondence to customers and stakeholders
• Handling telephone enquiries and providing assistance where required
• Opening, sorting and distributing incoming post
• Supporting the wider team with administrative tasks as needed
• Ensuring all work is completed accurately and within required timescales

What We're Looking For

The successful candidate will have:

• Excellent attention to detail and accuracy
• Good organisational and time-management skills
• Strong written and verbal communication skills
• Confidence using computer systems and Microsoft Office applications
• The ability to work independently and as part of a team
• A positive, professional and customer-focused approach
• Previous administration experience is desirable but not essential

What We Offer

• Competitive pay rate of £14.42 per hour
• Full training and ongoing support
• Hybrid working following completion of training
• A friendly and collaborative working environment
• Opportunities to develop valuable administrative and customer service skills
• A stable Monday to Friday working pattern with some flexibility

If you are a motivated individual with strong organisational skills and a keen eye for detail, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.