Field Technical Specialist

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.  

Where will you be working?

M Group Energy is currently looking to recruit a Field Technical Specialist for our E.ON Smart Metering contract, to provide technical support to our London based teams. 

As the Technical Specialist, you’ll be a key member of the Field Engineering team and will provide day to day Technical support for all meter technicians within your defined area of the field and report to a Field Supervisor within the London team.

You will provide ongoing support and assist with technical queries for field based staff, and will carry out Work in Progress audits (WIP’s) to ensure they are adhering to company procedures and Operating safely.

The EON Smart Metering Contract encompasses electricity and gas, traditional and smart metering installation and maintenance services across London, the South of England and Scotland. The core delivery contract began in May 2016 and supports EON’s target to exchange meters for its five million customers with smart meters in line with government targets.                

As a Field Technical Specialist your duties & responsibilities will be:

• Provision of support to ensure that field technicians conform to statutory requirements and company policy / procedures; ISO27001, MOCOPA, MAMCOP OAMI and Gas Safe accreditation's.
• Assist with Monitoring field performance, identifying any areas of underperformance and take appropriate and timely action to rectify them.
• Supporting the Supervisor in ensuring that the field technicians are effectively trained in line with contract objectives / targets and that key personnel are retained and developed.
• Provide technical advice and support as required to Field Technicians in the London area.
• Assist in investigation reports.
• Attend Customer complaints.

Essential Skills & Knowledge Requirements:

• Previous experience within the utilities sector, with a strong knowledge of Smart Metering.
• Proven people management and motivational skills.
• Relevant qualifications within Smart Metering.
• Articulate, with proven negotiation skills.
• Good understanding of health & safety.
• Strategic awareness.
• Strong customer focus.
• Proven proactive attitude.

What’s in it for you?

• Annual Basic Salary of £46,623 for anyone living inside the M25 catchment area.

• 25 day’s annual leave plus 8 bank holiday’s
• Working hours are 8.5 hrs per day
• Pension scheme.
• Life Assurance
• Company vehicle and fuel card 

Additional Payments

• Potential Annual Performance bonus of £1,000.

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. 

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re  open and seek new and better ways of exceeding expectations
• We’re  together and as one team; the whole is greater than the sum of the parts
• We’re  ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. 

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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