Press space or enter keys to toggle section visibility
The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.
As a Spa & Retail Concierge , you will be the first point of contact for guests seeking relaxation, rejuvenation, and bespoke wellness experiences. You will guide them through spa treatments, wellness offerings, and luxury retail selections, ensuring every visit is seamless, personalised, and memorable. Your expertise and warmth will enhance their journey, making wellness a lifestyle both within and beyond The Chancery Rosewood.
Key Responsibilities
- Welcome and assist guests in selecting spa treatments and wellness experiences tailored to their individual needs.
- Provide expert advice on luxury skincare, wellness, and lifestyle products available in the retail boutique.
- Manage spa bookings and ensure a smooth, well-coordinated guest journey from arrival to departure.
- Maintain an elegant and inviting retail space, supporting merchandising and inventory management.
- Engage with guests to create personalised wellness recommendations, enhancing their overall experience.
About You
- Connection – You build genuine, lasting relationships with guests and colleagues, approaching every interaction with warmth, empathy, and an inclusive spirit.
- Guest-Centricity – You anticipate guest needs with care and precision, delivering personalised spa and wellness experiences that consistently meet and exceed expectations.
- Influencing – You communicate with confidence and credibility, offering thoughtful guidance on treatments and retail that inspires guests and earns their trust.
- Integrity – You uphold Rosewood's values and service standards in every interaction, bringing professionalism, consistency, and purpose to your role.
- Drive – You bring enthusiasm and a desire to grow, proactively seeking opportunities to elevate the guest experience and develop your expertise in luxury wellness.
- Adaptability – You embrace change with ease, bringing creative thinking and flexibility to meet the evolving needs of guests and the business.
What we can offer you
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
Diversity & Inclusion
At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.
About Rosewood
Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Spa & Retail Concierge in London vacancy
- £22k - £28k per annumEstimated...Scope Of Position Your role will be responsible for welcoming all guests within the spa and wellness department at the Raffles London OWO. The Spa Concierge welcomes all spa guests and members who enter the spa and fitness area as well as primarily support...SuggestedFull-timeImmediate startFlexible hours
- £22k - £27k per annumEstimated...gateway to the extraordinary, a home exactly like nothing else. Concierge Services Supply Residence owners/guests with directions and... ...services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping) by making...SuggestedFull-timeShift work
- £22k - £28k per annumEstimated...Concierge - EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. JW Marriott... ...~ Enrolment of Perks at Work - Access to unlimited deals of retailers and more ~20 days holiday increasing with service ~ Cycle to...SuggestedFull-time
- ...As a Residences Concierge, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible...SuggestedNight shift
£29.87k per annum
...Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive, customer-focused Concierge to join our dynamic team in the heart of London...SuggestedImmediate startNight shift- ...As Night Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun...Night shiftEarly shift
£30k per annum
...community living. We have an exciting new opportunity for a Day Concierge to based at Belle Vue, a stunning Hampstead based development of... ..., and contractors to ensure the exclusive guest suite and spa facilities are fully operational and maintained to 5-star standards...PermanentFlexible hoursShift workRotating shiftsDay shift- ...We’re on the lookout for friendly and confident customer service focused people to provide an outstanding concierge service. Based at Canary Wharf site, you’ll be meeting customers as they visit the site, providing them with their cleaned and refreshed Wet Suits. We...Long-term contract
£30k per annum
...Join Our Team as a Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London . If you...Immediate startNight shift- £25k - £32k per annumEstimated...Join Our Team as a German-Speaking Lifestyle Concierge! We are seeking a dedicated, professional German-speaking Lifestyle Concierge to join our dynamic team in the realm of Luxury Lifestyle Management. In this role, you will be the go-to person for our clients, offering...40 hours/weekFull-timeHybrid workingOn-siteRemoteWork from homeFlexible hoursShift work
£28k - £36k per annum
...Job Title: Daytime Concierge Location: Rotherhithe SE16, London Salary : From £28,000 to £36,000.00 per annum (Depending on experience) Hours: This position operates on a shift pattern of 7:00am to 7:00pm, working 4 days on and 4 days off. Job Summary and key...Shift work- ...Night Concierge at Urbanest Location: Battersea, Vauxhall, Hoxton Salary: £32, 010 per annum plus benefits. Hours: 42 hours per week. Night Concierge work 4 days on 4 days off, 12 hour shifts; 8pm - 8am. Weekends bank holidays will be required on a rota basis....On-siteShift workNight shiftRotating shiftsWeekend workDay shift
- £26k - £33k per annumEstimated...The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for Soho members. You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile...Long-term contract
£30k per annum
...About the Role We're looking for a professional and personable Night Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building...PermanentImmediate startRemoteFlexible hoursShift workNight shiftRotating shifts- £47k - £62k per annumEstimated...where prevention is the norm, and where your work genuinely helps people live longer, healthier lives. Role Purpose As Signature Concierge Program Lead – EMEA, you will elevate and define the end-to-end experience for our most valued Signature members across the EMEA...Full-time
£40k per annum
Company: THOMAS WEBB Job Type: Permanent, Full Time Salary: £40000/annumPermanentFull-time- £27k - £36k per annumEstimated...for eligible Team Members, including partners and adoptive parents Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge – In times of loss, our Crisis Concierge offers...Full-timeNight shift
£35k - £40k per annum
...Join Our Team as a Head Concierge in London! Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Head Concierge to join our dynamic team in a super prime development...Immediate startMonday to Friday- £33k - £42k per annumEstimated...Concierge Manager The Role.. Lead a team of up to 12 Concierge Responders delivering a highly personalised, intuitive, desk-based concierge service to a cohort of premium members globally. This is a working manager role: alongside leading the team, you will also work...Weekly payLong-term contractOn-siteShift workRotating shiftsAfternoon shift
£15.5 per hour
...the technical and managerial skills necessary to enhance your career Key duties… Processes reservations for other outlets such as spa and restaurant, the sales office, other hotel departments, and travel agents. Assists in answering any member or guest queries via telephone...Weekly payOn-siteFlexible hoursShift work£40k - £50k per annum
...An exciting opportunity has arisen for an experienced Lifestyle Manager to join a high-end, global concierge business supporting UHNW clients. This is a fast-paced and varied Lifestyle Manager role that requires exceptional attention to detail, strong organisational skills...Long-term contractPermanent- ...As Residences Concierge Manager, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible...Shift work
- As Guest Service Centre Agent (Telecoms), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible...Long distanceNight shift
£60k per annum
Advance your nursing career in an elite private care setting. Work alongside Western doctors and physiotherapists with excellent double-nurse shift safety. Secure a permanent, tax-free role. If you are a high-caliber critical care nurse looking to transition your clinical...PermanentPrivate practiceImmediate startRemoteShift work£30k - £35k per annum
...Concierge Executive Private Healthcare Concierge An exceptional opportunity for a polished, detail-driven professional to step into a pivotal Private healthcare Concierge role within a prestigious private healthcare practice in Mayfair, London. Private healthcare...PermanentPrivate practiceOn-siteMonday to Friday£60k per annum
Join an elite maritime medical team. Provide high-end 1:1 care across the Mediterranean. Earn up to £90,000 GBP tax-free. Apply now for this unique role! Embark on an exceptional clinical journey combining elite nursing standards with luxury international travel. Medical...Permanent- £25k - £34k per annumEstimated...Millennium Hotel and Conference Centre Gloucester London is seeking a Concierge Receptionist - Night to Assist arriving guests with their luggage and transportation requirements and provide guest service. To operate and maintain standard financial control procedures in order...Full-timeFlexible hoursNight shift
£13.8 per hour
...Front Of House / Concierge Regional Cover for Central London, Battersea Power Station and Aldgate £13.85 per hour Role Overview The Front Of House / Security Concierge will act as the face of for our client, delivering a premium experience for all guests, clients...Hourly payFull-timeOn-site£30k per annum
...Luxury Travel Management Company that offers luxury accommodation globally for clients. Due to growth, now seeking an experienced Concierge Luxury Event Executive to join its London team. Career growth, lucrative bonus, supportive team and many other benefits are on...- £30k - £38k per annumEstimated...Ethos Farm are proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client. We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service...40 hours/weekFull-timeMonday to FridayShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Spa & Retail Concierge. Be the first to apply!
