Summary
Join Cleethorpes TapHouse & Kitchen as a Front of House Apprentice, learning to welcome customers, take orders, serve food and drinks, provide excellent customer service and support the day-to-day running of the venue while working towards a Level 2 Food and Beverage Team Member qualification.
- Wage
£12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Food and beverage team member (level 2)
- Hours
- Shift pattern to be confirmed. Operating hours are:
Monday, 9:30am - 9:00pm.
Tuesday to Thursday, 9:30am - 10:00pm.
Friday and Saturday, 9:30am - 11:00pm.
Sunday, 9:30am - 10:00pm.
30 hours a week
- Start date
Monday 9 November 2026
- Duration
1 year
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcoming customers and providing a friendly, professional service
- Taking customer orders accurately and communicating these to the kitchen team
- Serving food and drinks to customers in a timely manner
- Learning about the menu, ingredients and available drinks to answer customer questions
- Setting up and clearing tables, ensuring the dining area is clean and presentable
- Processing customer payments and operating the till system
- Maintaining high standards of cleanliness, health and safety throughout the venue
- Supporting the team with opening and closing duties
- Handling customer enquiries and resolving minor issues professionally
- Working as part of the front of house team to ensure customers have a positive dining experience
- Developing communication, teamwork and customer service skills throughout the apprenticeship
Where you'll work
Lakeside
Kings Road
Cleethorpes
DN35 0AG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Food and beverage team member (level 2)
What you'll learn
Course contents- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
Training schedule
- Level 2 Food and Beverage Team Member
- Bespoke programme of technical and vocational training
- Functional skills in Maths and English if applicable
The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 1/D)
- Maths (grade 1/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Other requirements
Prior to applying please ensure you are able to get to and from this workplace within the operating hours.
Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.
Vacancy posted 3 days ago
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