Join Us as a Customer Service Quality Assurance Analyst in Malta
£13.1 - £15.6 per hourEstimated
Full-time
Introduction
Are you passionate about quality and data-driven improvement? As a Customer Service Quality Assurance Analyst , you’ll be at the heart of enhancing the consistency and quality of our Customer Service operations worldwide. By analysing weekly quality audits, leading key initiatives, and providing actionable insights, you’ll help drive operational excellence and continuous improvement across the business.
This is an exciting opportunity to be a pivotal player in a newly forming team within our global operations. You will collaborate closely with cross-functional teams, crafting clear, data-rich reports that influence business decisions and elevate customer service standards.
Responsibilities
- Lead the onboarding of new QA programmes and auditor certifications
- Develop and deliver data-driven reports and insights to Quality Assurance Managers and Supervisors
- Conduct root cause analysis to identify trends, challenges, and opportunities within Customer Service
- Provide clear, actionable recommendations to stakeholders for process improvements
- Collaborate globally to implement quality assurance strategies and ensure best practice consistency
- Drive continuous improvement initiatives by leveraging quality tools and analytics
Qualifications
- Strong analytical and problem-solving skills
- Advanced proficiency in Excel and data analysis
- Experience in Customer Service Quality Assurance
- Lean Six Sigma Green Belt certification (preferred)
- Expertise in root cause analysis and quality tools (Fishbone Diagram, 5 Whys, Pareto, VOC)
- Excellent communication and teamwork skills
- Ability to work effectively across time zones
- Passion for continuous improvement and operational excellence
- High attention to detail and process optimisation
- Proven leadership and influence in cross-functional teams
Incentives
- Global company with a bold mission and rapid growth
- A role with true creative freedom
- Collaborative, fun, and ambitious team culture
- Competitive salary and the chance to shape the future of our brand
Contact information
Apply Now :
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Join Us as a Customer Service Quality Assurance Analyst in Malta in London vacancy
- ...Job Title: Quality Analyst, Customer Care Location: London Company: BritBox International Reporting to: Training & Quality Manager Contract Type: Permanent - Full time About Us As part of BBC Studios’ Direct-to-Consumer (DTC) portfolio, BBC Select sits alongside...SuggestedPermanentFull-timeCasual workFlexible hours
- £24k - £32k per annumEstimated...The Role The QA Technical Analyst will be chiefly responsible for... ...technical capabilities of QA as a service. They will be required to... ...agents and functions that allow us to better our base llm model.... ...complies to the organisational quality assurance policy, practices, and...SuggestedLong-term contractFull-timeFixed-term contractFlexible hours
- £75k - £100k per annumEstimated...where you can take your career to the next level. Join us and be part of the play! As an Associate Lead QA Analyst, you will be responsible for owning the test... ...to the platform. ~ Experience testing games-as-a-service projects, using remote data tools, balancing feature...SuggestedHybrid workingOn-siteRemote
£35k per annum
...As a Senior Quality Analyst, you'll be the driving force behind the Quality Assurance function for our Customer Support teams — including our AI Agents. You'll play a central role in how we deploy AI responsibly, acting as the human-in-the-loop (HITL) reviewer for our AI Agent...SuggestedLong-term contractMonday to ThursdayFlexible hoursShift workWeekend work- £30k - £39k per annumEstimated...Credit Quality Assurance Analyst - Development Finance Location: London (Head Office) Hours: Monday to Friday, 9:00am-5:30pm Working Pattern... ...for a detaildriven Credit Quality Assurance Analyst to join our Development Finance team at Hampshire Trust Bank....SuggestedPermanentHybrid workingOn-siteMonday to Friday
£35k per annum
...QA Test Analyst £35,000 Quant Capital is urgently looking for talented QA Test Analyst to join the QA team of our high profile client.... ...technology and consultancy services to major buy side clients.... ...fundamental role in testing and quality assurance for the software...- £34k - £44k per annumEstimated...to ensure the facility is acceptable and customers receive products on time and in full. Any... ...a GMP manufacturing environment. Quality Management - looks for ways to improve and... ...Excel and PowerPoint) preferred. About us MeiraGTx is a clinical-stage gene therapy...Full-timeFixed-term contract
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Join Us as a Customer Service Quality Assurance Analyst in Malta. Be the first to apply!
Related searches
- customer service analyst London
- contact centre analyst London
- marketing data analyst London
- quality assurance analyst London
- quality inspection London
- quality & practice development lead London
- quality care London
- lead for quality patient safety and learning London
- supplier quality London
- quality save London