Control Room Operator
£13.98 per hourFull-time
Employer Location: ARMAGH
Job description
We are recruiting for a Control Room Operator in Lurgan. Become a Primary operator for our key accounts, working as part of a team to achieve operational expectation.
Responsibilities
- Responding to alarms in a timely and accurate manner
- Hit daily and individual KPIs
- Managing incoming and outbound calls in an timely and efficient manner
- Placing clients sites on test for alarm systems e.g. Fire Alarm Testing
- Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients
- Remaining calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
- Ensuring correct procedures processes are adhered to at all times.
- Carry out proactive monitoring for specific clients and further ad-hoc tasks e.g. camera checks, audio checks
- Use of intercoms and passwords for clients to operate access control systems for certain sites.
Skills and Qualifications
Essential Skills
- Applicants must have a 5-year checkable history.
- You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Desirable Skills
- Customer service and good knowledge of Microsoft applications
Further Information
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months. Location: 1st Floor, Unit 9, Silverwood Business Park, 70 Silverwood Road, Lurgan, Co Armagh, BT66 6SY
Vacancy posted 4 days ago
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