Procurement Administrator

Procurement Administrator

Hook (3 days/ week onsite - Tuesday to Thursday) + hybrid home working
Salary - £27,000 - £29,500 PA + Corporate Benefits

Regular, Full Time

Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters.

As a Procurement Administrator, you'll play a key role in supporting smooth, compliant and efficient purchasing across the business. You'll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience.

If you're detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.

What you'll be doing

You'll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.

Buying Support / Helpdesk

• Act as a first-line contact for procurement queries - via phone, email and support channels
• Advise on policy, preferred suppliers, buying routes and correct procurement practices
• Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction
• Investigate issues, resolve system/process queries and drive first-time fix where possible

Supplier Onboarding & Vendor Management

• Support business teams through the onboarding of new suppliers
• Review onboarding forms, identify risk indicators and complete due diligence checks
• Issue forms based on risk profile and guide suppliers through completion
• Gather procurement and business approvals before onboarding is confirmed
• Manage changes to supplier master data, including fraud verification checks

Data Management & Continuous Improvement

• Maintain high-quality procurement data, content and P2P system records
• Ensure data remains aligned across platforms and meets accuracy standards
• Work with AP, Procurement and tech teams to resolve data issues quickly
• Identify recurring problems, process gaps or inefficiencies and recommend improvements
• Support testing and rollout of new processes and system changes

What You'll Bring:

We are looking for someone who:

• Has GCSE level English or equivalent experience
• Has worked in Procurement Ops, Finance or a high-volume Customer Service environment
• Can follow process accurately with strong attention to detail
• Communicates clearly and confidently with stakeholders at all levels
• Thrives in a fast-paced environment and takes ownership of resolutions
• Can identify operational improvements and help embed change

Desirable: working knowledge of e-procurement or contract management systems

Why join Serco?

At Serco, we work across some of the most complex and meaningful public service environments. You'll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience

We offer:

• Hybrid working (typically 2-3 days from home)
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.