Service Advisor | Aftersales Advisor
Location: Leek Road, Hanley
Salary: OTE £35,000
Working Hours: Monday to Friday: 8:30am – 5:30pm, Saturday mornings on a rota
About the Role
We are looking for a proactive and customer-focused Service Advisor to join our successful Aftersales team at Holdcroft Motor Group. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service and building lasting customer relationships.
As the face of our service department, you will play a key role in ensuring every customer receives a professional, efficient, and enjoyable experience throughout their aftersales journey.
If you have automotive industry experience, strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Your Role:
Provide outstanding customer service and support throughout the vehicle servicing and repair process
Build and maintain strong customer relationships through effective communication and product knowledge
Identify opportunities to maximise service sales through additional products, services, and repair recommendations
Manage customer bookings, enquiries, and service updates efficiently and professionally
Ensure all systems, records, and documentation are completed accurately and in a timely manner
Work closely with technicians and the wider Aftersales team to ensure a smooth customer journey
Maintain a highly organised workload while delivering exceptional attention to detail
Support colleagues and contribute positively during busy periods
About You:
Has previous experience within the automotive industry
Has experience in a customer-facing environment
Demonstrates excellent communication and interpersonal skills
Is confident using computer systems and technology
Has strong organisational skills and attention to detail
Can effectively manage a busy workload and prioritise tasks
Has a customer-first approach and a passion for delivering exceptional service
Works well independently and as part of a team
What We Offer:
£39,000 OTE
Commission and bonus scheme to reward performance
Monday to Friday working pattern with Saturdays on a rota
Colleague referral bonus scheme (up to £1,000)
Employee discounts across the business
Employee Assistance Programme
Career progression opportunities within a growing organisation
Ongoing training and development
Supportive and professional working environment
About Holdcroft
Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.
£34k per annum
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