Chick-fil-A Liverpool - Back of House General Manager

Who we are

At Chick‑fil‑A Liverpool, we believe every person has the potential to make a meaningful impact and positively shape the lives of others. Our goal is to create an environment that inspires, challenges, supports and develops every one of our team members in reaching their highest potential — both personally and professionally.

We're not just about advertising and offering jobs. We are very selective in finding the right people for our restaurant teams because we want to help build careers and develop servant leaders who truly make a difference.

We hire for potential, not perfection.

As proud carriers of nearly 60 years of Chick‑fil‑A's legacy — built on exceptional food and genuine hospitality — we hold ourselves to a standard that goes beyond our food. Every day gives us an opportunity to honour that tradition and create moments that matter. At the heart of everything we do is a simple but powerful ambition: To Be The World’s Most Caring Company — for our team, our Guests, and our community.

We believe in going above and beyond for each other and our Guests. If you want to grow in excellence, lead with purpose, and be part of a team that enjoys intentionally impacting lives, you belong here.

Here’s what the role involves

The Back of House General Manager reports directly to our restaurant Owner/Operator. Their role drives the full kitchen operation, championing food quality, food safety, rapid, reliable and accurate service, strong team performance, and the growth of future leaders.

They set the standards and build strong systems that allow the kitchen to operate with speed, accuracy, and consistency. They will inspire their team with clear, ambitious goals and equip them with the plans, tools, skills, and confidence needed to achieve them. They never settle — constantly looking for ways to raise the bar, sharpen the team, and make today's performance better than yesterday’s. They will continually review systems and processes to ensure alignment with Chick-fil-A brand standards and to fully optimise our LEAN operating model. Ultimately, everything they do ensures our guests receive exceptional food, served with care, consistency, and genuine hospitality — and that standard only ever moves in one direction.

They understand that a team's success is a direct reflection of the leader who built it.

Day to day, here’s what to expect:

• Provide leadership, management, and meaningful development to our full Back of House Team — helping them grow while ensuring safe, efficient operations and exceptional food quality.

• Serve as our Food Safety Champion by ensuring full compliance with all food safety standards and Chick‑fil‑A policies, taking prompt action when issues arise, and ensuring a safe kitchen with equipment that is consistently maintained and cared for.

• Help move our restaurant forward and keep us progressing toward our vision of becoming the World’s Most Caring Company .

• Own the quality of our food —how it’s prepped, cooked, and presented—so it always meets Chick‑fil‑A’s Grade A standards.

• Lead LEAN initiatives within the kitchen by monitoring processes, addressing inefficiencies promptly, and incorporating team feedback to drive continuous improvement and operational efficiency.

• Plan our kitchen recruitment initiatives, bringing in new Team Members and building strong induction plans that set them up for long-term success.

• Manage stock, ordering, and storage to keep the kitchen well‑supplied while reducing waste and controlling food costs.

• Make sure every meal we serve is something we're proud of — upholding quality checks that keep taste, presentation, and consistency at the heart of everything we do.

• Understand and monitor key kitchen costs — food, staff costs, and waste — taking responsibility for Back of House team scheduling and helping the team stay on budget while upholding high standards.

• Work closely with our Front of House Hospitality Team Manager and their team to keep service smooth and create World Class guest experiences.

What we love — and hope YOU do too:

• Being part of a team that genuinely looks out for one another — not just the guests.

• Growing every day — personally, professionally, and as a team.

• Taking pride in the small things — because the details are what make the difference.

• Bringing energy and positivity to every shift, even on the tough days.

• Making Chick-fil-A Liverpool a place our community is proud to have.

You’ll thrive on our team if this sounds like YOU:

• Genuinely love serving people and understand that great leadership starts with putting others first.

• Cherish being part of a great team — and take real pride in helping build one.

• Passionate about developing people and continuously improving the systems and processes they work within.

• Experienced in a kitchen leadership role, preferably within a fast-food or quick-service restaurant environment.

• Lead by example in everything — standards, attitude, and work ethic.

• An exceptional communicator with strong leadership and interpersonal skills at every level.

• Detail-oriented and uncompromising when it comes to food quality, safety, and consistency.

• A confident problem-solver who thinks clearly and acts decisively under pressure.

• Able to manage, motivate, and inspire a team in a fast-paced, high-energy environment.

• Commercially aware — with a sound understanding of food costs, waste management, staff costs, and kitchen performance.

What YOU can expect:

• To belong here.

• To be supported.

• To learn, grow, and develop.

• To be part of something bigger — a people-first business that truly lives its values.

• To enjoy coming to work, surrounded by people who genuinely care and where your impact truly matters.

• Competitive pay that reflects the contribution you make to our team, our Guests, and our community.

• Flexible scheduling to suit your life — and we're closed every Sunday.

• A uniform provided, so you're set from day one.

• A free meal every shift.

A Place Where YOU Belong and Can Grow

To be our very best and live up to our ambition, we need the very best people in our team — not just in skills and experience, but in attitude and potential.

We're committed to building and retaining a diverse, inclusive team where every person feels valued, respected, and empowered to thrive. We assess all applications fairly and do not discriminate on any protected characteristic under the Equality Act 2010.