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Service Supervisor - Scotec

£16.2 - £18.9 per hourEstimated
Full-time
  • Day-to-day management and coordination of Service Engineers and Field Technicians
  • Provide technical assistance and guidance to the Service team
  • Establish and plan engineers' routes, including re-routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
  • Ensure all planned visits are completed per calendar month
  • Review and influence engineers' productivity
  • Handle call-outs, review troublesome lifts, follow up with clients, communicate proposals to resolve issues and coordinate resolution actions with engineers and FT's
  • Manage isolated lifts to minimise downtime and ensure rapid resolution
  • Coordinate external and internal training requirements and mentor the team's progression
  • Undertake Maintenance Audits and ensure overall H&S compliance
  • Provide customer technical support for improvement and repair

    Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ Level 3 qualification or equivalent experience
  • Engineering background (Mechanical or Electronics) preferred
  • Experience managing or coordinating a team an advantage; training provided
  • Clean UK driving licence - essential
  • Right to work in the UK - mandatory

    Competitive salary reflecting skills and experience
  • Generous holiday allowance: 25 days annual leave, increasing to 30 with service, plus 8 public holidays
  • Secure future: pension scheme with increasing company contributions
  • Peace of mind: life insurance to support you and your loved ones
  • Health & wellbeing: medical cash back plan and access to 24/7 GP services
  • Family-friendly benefits: enhanced leave for family-related events and emergencies
  • Employee assistance programme offering confidential support for personal or work-related challenges
  • Eye care: eyecare vouchers
  • Recognition for longevity: long service awards to celebrate milestones
  • Referral rewards: earn a recruitment referral fee by helping us find top talent
  • Continuous growth: ongoing training and development opportunities to support your career journey
Vacancy posted 8 days ago
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