Remote Operations Coordinator

About The Team:

This team is the engine room of our Hello Fresh Delivery Network (HFDN) focused on making sure every customer box gets where it needs to be, on time and in full for our customers in the North West. They are the intermediary between drivers and customers taking on sole responsibly for the final mile/home delivery. The Operations Coordinator will be site-based and hands-on, these roles are responsible for the day-to-day delivery execution, live vehicle management, route readiness, real-time issue handling, and first-line driver engagement. They keep the wheels turning.

What You Will Be Doing:

• Proactively identify and escalate critical issues, while driving long-term improvements by prioritising sustainable, practical solutions


• Keep cost and service top of mind in every operational decision


• Unload inbound trailers as they arrive, ensuring boxes are correctly placed and sequenced for delivery


• Stay focused on the end goal ensuring a happy customer


• Be ready to jump in when needed; this is a role for someone who leads from the floor, not the sidelines

Who You Are:

• It is essential you are Fork Lift Truck trained with counterbalance experience


• Extensive experience in logistics, transport, or home delivery operations


• Strong organisational and multitasking skills with the ability to stay calm in a fast paced environment


• A clear communicator who builds good relationships and follows up on actions


• A positive, solutions-first attitude with a hands-on approach

What you will get in return:

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Electric vehicle scheme
Mental health first aiders and an employee assistance programme
Dog friendly office! (London site only)
Nursery support scheme
Cycle to work scheme
Group Life Assurance

Location : 620 Warrington Rd, Risley, Croft, Warrington WA3 6BE

Shifts: 40 hour working week with a fixed shift pattern of Saturday 2am-9am, Sunday 12am-10am, Monday 12am-10am, Tuesday 2am-9am, Wednesday 2am-9am

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps : Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service ( DBS ) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company. 

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.