Credit Controller

Credit Controller | Southport | £27,475.50 | Hybrid working after probation | 12 month FTC

Credit Controller (12 Month FTC)

Salary: £27,475.50 per annum
Location: Southport
Hours: 37.5 hours per week

We're looking for a Credit Controller to join our Finance team on a 12-month fixed-term contract. This is an excellent opportunity to join a busy and supportive team where you'll help manage customer accounts, resolve queries and minimise overdue debt while delivering outstanding customer service.

This role is office-based during probation. Following successful completion of probation, you'll be eligible for hybrid working, with 3 days in the office and 2 days working from home.

Working hours

• 37.5 hours per week
• 8:30am to 4:30pm on four days each week
• 9:00am to 5:00pm on the remaining day

What you'll be doing

• Providing invoices, credit notes and statements to customers
• Following company collection procedures to minimise bad debt
• Monitoring customer credit limits and account spend
• Obtaining and reviewing credit reports where required
• Liaising with customers and internal teams to resolve account queries
• Agreeing and monitoring customer payment plans
• Generating aged debt reports and proactively chasing overdue balances
• Contacting customers by phone and email to secure payment
• Taking customer card payments
• Processing direct debit mandates
• Credit checking and processing new customer account applications
• Reconciling customer accounts and investigating discrepancies
• Chasing remittances and allocating payments
• Monitoring shared inboxes and responding to enquiries
• Following company procedures relating to business closures, insolvencies and legal account transfers
• Supporting colleagues and providing cover during annual leave
• Using Microsoft Office, Microsoft Teams and internal business systems

What we're looking for

• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to prioritise workload and meet deadlines
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Intermediate Microsoft Excel skills
• A commitment to delivering excellent customer service
• Previous experience in Credit Control, Accounts Receivable, Finance Administration or Collections would be beneficial, but is not essential

Why join us?

• Salary of £27,475.50 per annum
• Hybrid working after successful completion of probation
• Supportive team environment
• Training and development opportunities
• Opportunity to gain valuable experience within a busy Finance team

About you

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!