Sister Jane is looking for a highly organised, communicative Ecommerce Assistant passionate about e-commerce and delivering excellent customer service to join the team in London.
In this dynamic role, the Ecommerce Assistant will join a fast-growing, international company and support the day-to-day operation of the Sister Jane and Ghospell e-commerce platforms.
Main Responsibilities of the Ecommerce Assistant:
- Support the e-commerce team with product launches, ensuring accurate deployment of product information and visual merchandising (sisterjane.com + ghospell.com).
- Supervise two members of the Customer Services Team, setting clear guidelines to ensure company standards are followed and the team operates effectively.
- Assist with updating website content, including homepage and landing pages, in line with the brands’ communication calendar.
- Support with weekly and monthly trade reporting.
- Operate CMS tools, including Shopify and connected apps.
- Monitor website performance and support continuous improvement across user journey, merchandising, product campaigns and seasonal sales.
- Communicate effectively and efficiently with couriers to resolve any issues.
- Provide help to E-Com Operations when required.
What Sister Jane is looking for:
- Experience or working knowledge of Shopify and e-commerce platforms.
- Customer service experience in the fashion industry, in-store or online.
- Strong analytical and numerical skills; ability to summarise data and information clearly and efficiently.
- A commercial mindset to evaluate situations and develop solutions in line with company guidelines and legal requirements.
- Well-organised and efficient, with strong time management and prioritisation.
- A motivated self-starter with demonstrable initiative who can work independently.
- A team player who enjoys working in a dynamic, international environment.
- Right to work in the UK.
- Familiarity with tools such as Google Analytics, Mailchimp, and paid media platforms is beneficial.
Application
Apply with a CV and a cover letter outlining your suitability and interest.
Vacancy posted 21 days ago
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