Home Ownership Sales Consultant

Home Ownership Sales Consultant
Location: Ealing – Hybrid Working
Salary: £32,248.00
Contract: 12 Months Fixed Term Contract
Hours: 35 hours per week (Monday–Friday)
DBS: Basic

About the role
We are looking for a proactive and customer-focused Home Ownership Sales Consultant to support the delivery of an excellent home ownership sales service. Acting as a key point of contact for customers interested in shared ownership and other home ownership products, you will play a vital role in ensuring a smooth, compliant and positive customer journey.
This role has a strong administrative and coordination focus, supporting the Home Ownership Sales Team through effective CRM management, timely customer responses, accurate record keeping and efficient post-sales processes. Customer satisfaction and first-time resolution are at the heart of this role.

Key Responsibilities
Service Delivery and Customer Experience
You will deliver high-quality service in line with the Home Ownership Sales operating model, service standards and regulatory requirements by:
* Coordinating the Home Ownership Sales Team CRM work tray, ensuring enquiries are triaged, allocated and responded to promptly
* Acting as a first point of contact for home ownership sales enquiries, resolving low-level queries at first point of contact wherever possible
* Ensuring all customer enquiries are handled in line with agreed service standards, policies, procedures and relevant regulations
* Providing administrative support throughout the sales and post-sales process, maintaining accurate customer and property records on internal systems
* Completing post-sales activities including setting up new customer accounts, issuing welcome packs and updating systems following completion
* Supporting the preparation and issue of sales documentation and correspondence
* Raising and receipting purchase orders in line with financial procedures, where applicable
Administrative and Performance Support
* Preparing and distributing correspondence and information
* Maintaining accurate records and documentation
* Recording, monitoring and supporting reporting of key service and performance data
Stakeholder Engagement
* Building effective working relationships with internal and external stakeholders across A2Dominion to support the Home Ownership Sales function and deliver a positive customer experience
General Duties
* Undertaking any other duties consistent with the objectives of the role and the Home Ownership Sales Department

More About You
* Educated to GCSE level or equivalent, including Maths and English (Grades A*–C or equivalent)
* Experience delivering customer-focused services in a housing management or similar environment
* Good IT literacy, including CRM systems and Microsoft Word and Excel
* Excellent verbal and written communication and interpersonal skills
* Ability to manage multiple tasks and prioritise workload effectively
* A flexible and adaptable approach, with a commitment to continuous improvement
* Knowledge of home ownership products, shared ownership or affordable housing sales
* Understanding of relevant housing or consumer regulations related to sales and customer service

About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing us is Easy.
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
* 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
* Up to 8% contributory pension
* A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
* Access to a wide range of staff discounts

Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at View email address on findajob.dwp.gov.uk.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – View email address on findajob.dwp.gov.uk