At CV-Library, we have a simple vision: to help the world to work and we’re looking for exceptional people to help us realise this vision across the UK and overseas markets.
Following a period of strategic growth and investment, we’re looking for a Customer Success Specialist to join our growing team and play a key role in supporting and retaining our US-based customers.
The Role
Hours: Monday–Thursday 12pm–9pm, Friday 9am–6pm
Location: Fleet, Hampshire
Working Pattern: Hybrid – 3 days per week on site
This is an exciting opportunity for someone who is proactive, commercially minded, and passionate about delivering great customer experiences. You’ll build strong relationships with customers and help ensure they get the most from our products and services.
What your day will look like:
• Manage a portfolio of customer accounts, acting as a key point of contact and building strong relationships
• Support customer onboarding, delivering training demos to ensure customers are confident using our products
• Engage with customers and users across accounts to improve adoption and identify areas where we can add value
• Run searches, create alerts and post jobs where needed to improve engagement and usage
• Run regular customer reviews, including QBRs, to understand customer goals, review performance, and support renewals
• Monitor account health, support retention targets, and resolve any risks or concerns
• Handle customer queries quickly and effectively, taking ownership through to resolution
• Work closely with Sales Account Managers to identify upsell opportunities, reviewing data and trends to report on risk to support customer retention
• Support ATS integrations, technical queries, and share customer feedback with our Product teams
• Handle candidate queries and complaints, ensuring flagged resumes are reviewed and managed correctly
What we’re looking for:
• Previous experience in Customer Success, Account Management, Client Services, or a customer-facing role
• A proactive approach with the ability to build strong customer relationships
• Excellent communication skills and confidence speaking with customers at all levels
• Strong problem-solving skills with a focus on finding solutions
• Commercial awareness and the ability to identify opportunities to improve customer outcomes
• Comfortable using data and insights to make recommendations
• Organised, able to manage multiple accounts, and good at prioritising workload
• Confident using technology and able to pick up new systems quickly
£26.8k per annum
...ADSL) Salary: Up to £26,800 per annum Hours: 37.5 hours per week, shift work with a... ...facilities at Aldershot Garrison, supporting the Customer Service Team and ensuring an excellent... ...is required prior to starting with us. · We are an equal opportunities employer...SuggestedShift work£8 per hour
...Overview Pay - £8.00 - £12.71 per hour. Our store in Farnborough... ...Sales Assistant to support us over our busy weekends .... ...the heart of our stores. With customer focus the number one priority,... ...our shelves, you will use our successful iPad systems to order products...SuggestedHourly payWeekend workDunelm
Farnborough, Hampshire1 day ago£13.04 per hour
...Customer Team Member Location: 1-3 Queens Road North Camp, Farnborough, GU14 6DJ Pay: £13.04 per hour Contract: 12 hours per week + regular overtime, permanent contract, part time... ...some other business-related needs. Join us as a Customer Team Member and play a key...SuggestedHourly payPermanentPart-timeOn-siteFlexible hoursShift work£34.75k - £40.94k per annum
...Office/site based We are looking for a Customer and Community Advisor to join our busy team... ...will be a requirement to work out of core hours and travel will be required therefore you... ...for Growth investment plan sees us investing £33bn in critical electricity infrastructure...SuggestedPermanentFull-timeOn-siteFlexible hours£24.79k per annum
...What part will you play? A vital one! As a Customer Service Representative, you will be our... ...do your utmost to make their contact with us easy and arm our customers with the tools... ...Friday 4pm-8pm & Saturday 12pm-8pm (11.5 Hours) How we will support you We will provide...SuggestedPermanentPart-timeOn-siteShift work£24k per annum
...something bigger. But what truly sets us apart is our people. Our team... ...Monday-Friday, Full-time (35 hours per Week), permanent... ...Sales Executive or Telesales Specialist ? Experience selling into the... ...performance is recognised, and your success is celebrated. Key Responsibilities...PermanentFull-timeHybrid workingOn-siteImmediate startWork from homeWork visaMonday to Friday- £22k - £29k per annumEstimated...the front line dealing with our customers that come into our yard. As... ...a vital role in our continued success, providing a first class service... ...out and cinemas. Our working hours also offer a great work life balance... ...be their authentic selves. You be you, it makes us, us....PermanentFull-timeWeekend work1 day/week
£13.25 per hour
...our difference be felt by our customers on every visit, providing the Partner... ...a more exciting time to join us. We’re ruthlessly focused on... ...voices to contribute to our success, working together through the good... ...mean flexible or compressed hours, job sharing or shorter hour contracts...Job sharingShorter hoursImmediate startFlexible hours£25k - £26k per annum
...get involved in a variety of tasks Comfortable working within an engineering environment (workshop-based) Package: Full time hours would typically be 8am-5pm, however there is flexibility around start/finish times to suit individual needs Salary of around £26,00...Full-timeOn-siteFlexible hours£30k - £33k per annum
Company: HUNTRESS - BRACKNELL Job Type: Permanent, Full Time Salary: £30000 - £33000/annumPermanentFull-time- ...range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're part of... ...that's exactly the point. What's In It For You Competitive hourly rate that rewards what you put in Flexible working to fit around...Hourly payPart-timeCasual workFlexible hoursShift work
£22k - £26k per annum
...experienced and well-organised Sales Coordinator to provide the necessary support to the sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The...Permanent- £22k - £26k per annumEstimated...that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. Shifts can start from... ...supermarkets and convenience stores available from the day you join us ~ Additional 10% discount card for a Friend or Family member...Flexible hoursShift work
£12.71 per hour
Company: HALMER RECRUIT Job Type: Hourly Salary: Up to £12.71 per hourHourly pay£30k - £35k per annum
...Hampshire. Will consider anyone who has a stable career history within a customer facing / retail environment. Job Role – New or Used Car... ...Camberley, Fleet) Salary – 15k Basic salary / OTE 35k Hours – Monday – Saturday 8:30am to 5pm plus day off in the week....Long-term contractPermanentTraineeship£28.2k per annum
...annual bonus based on company performance Hours : You will work 42.5 hours per week on a... ...are the main point of contact for our customers. Contact customers and prioritise your... ...Sales Executive, Retailer or Hospitality specialist who is used to working independently and...On-siteShift workWeekend work£8.2 - £12.91 per hour
...hard-workers ready to confidently welcome and help customers as they walk through our doors. And once you’ve... ...91ph ~ Plus a performance-based bonus following successful completion of probation ~ Full Time - 37.5 hours per week, to include weekend working ~ We will auto...Full-timeTraineeshipImmediate startProbationary period£8 per hour
...supporting and advising Mercedes-Benz customers. Every day brings something... ...fantastic way to learn how a successful retail operation runs.... ...roles such as Parts Process Specialist, Business Development and Group... .... Pay: From £8.00 per hour Benefits: ~ On-site parking...Hourly payApprenticeship£28k per annum
...optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve... ...Plus a performance-based bonus following successful completion of probation Full Time - 37.5 hours per week, to include working weekends We will auto...PermanentFull-timeImmediate startProbationary period£10.85 - £12.91 per hour
...Farnborough offers a welcoming and convenient setting for both customers and colleagues. The store is just a short 5‑minute walk from Farnborough... ...step of the way. ~£10.85ph - £12.91ph ~ Full time - 38.75 hours, to include weekend working ~ We will auto-enroll you into the...PermanentFull-timeApprenticeshipImmediate start£25k - £32k per annum
...Salary: Basic salary up to £24,000 to £32,000 + Uncapped Commission Hours: Full-time Work Location: Office-based Full time / Permanent... ...Negotiator position is ideal for someone confident, ambitious, and customer-focused, who thrives in a fast-paced estate agency environment....PermanentFull-timeOn-site- £36k - £46k per annumEstimated...Job Overview At LKQ Euro Car Parts, we aren’t just answering calls; we are creating exceptional customer experiences—join our dynamic automotive team as a Telephone Sales Advisor and help our customers' businesses thrive What we offer People First: We value our employees...Flexible hours
£26k - £27k per annum
SDR- Contract Desk Contract Sales Development Representative (SDR) Location: Farnborough Salary: £26,000-£27,000 + performance-based bonus Permanent Overview We are looking to hire a highly motivated and energetic Sales Development Representative (SDR) to...Permanent- We are looking for dependable and detail-oriented individuals to support the cleanliness and hygiene of office environments, including bathrooms and shared spaces. This role plays an important part in ensuring a safe, tidy, and professional workplace. We are currently recruiting...Full-timeFixed-term contractOn-siteImmediate start
£18k - £26k per annum
Company: 2I RECRUIT LTD Job Type: Permanent, Full Time Salary: £18000 - £26000/annum doePermanentFull-time£18k - £26k per annum
£18,000 – £26,000 per annum DOE Commission: Uncapped (realistic OTE £5,000–£7,500+ once established) This is an exciting opportunity to join a fast-paced and creative media sales environment, working with innovative advertising solutions across a diverse range of sectors...Permanent£60k per annum
...Sales Specialist Location: Farnborough Salary: £25,500 OTE £50,000-£60,000 Type: Full-time, Permanent About Furniture Village... ...furniture specialist, known for exceptional products and outstanding customer service. We create inspiring living spaces and deliver a...PermanentFull-timeFlexible hoursWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist (US hours). Be the first to apply!
- customer success Fleet, Hampshire
- customer success engineer Fleet, Hampshire
- customer service associate hybrid
- food service sales representative
- bilingual client services representative
- hr customer service advisor
- customer service representative - part time at hsbc
- customer collection consultant at nationwide building society
- travel administrator and customer service consultant
- customer service plan administrator