Planning & Intelligence Manager

This role sits at the heart of our planning function, ensuring that data-driven insights and robust strategies enable smooth passenger journeys and optimal resource allocation. You’ll work closely with operational teams and senior stakeholders to anticipate challenges, resolve capacity issues, and deliver plans that keep Heathrow running seamlessly every day.

As a Planning and Intelligence Manager, you’ll lead initiatives that turn complex data into actionable plans, balancing operational needs with commercial priorities. Success in this role means creating solutions that improve performance, enhance passenger experience, and support Heathrow’s long-term growth ambitions.

• Lead the development and delivery of operational plans that align with passenger demand forecasts and resource availability. 
• Leading a team of direct reports (Ops Planners) to deliver operational plans and insights across Airport Operations Centre.  
• Analyse complex data sets to identify trends, risks, and opportunities, translating insights into practical recommendations for operational teams. 
• Collaborate with stakeholders across Airport Operations Centre, operational teams, ground handlers and airlines to generate daily plans, share operational insight enabling data driven decision making. 
• Provide clear, evidence-based advice to senior leaders to support decision making during peak periods and operational disruptions. 
• Continuously review and refine planning processes to improve efficiency, resilience, and passenger experience.  

• Proven experience in operational planning, resource management, or data-driven decision-making in a complex environment. 
• Strong analytical skills with the ability to interpret and present data clearly to diverse audiences. 
• Excellent stakeholder management and communication skills, including the ability to influence and challenge constructively. 
• Ability to lead initiatives and work collaboratively across multiple teams and functions. 

• Solution focused problem solver with a logical approach, able to manage complexity, anticipate risks, and identify practical solutions using sound judgement and initiative.

• Ability to conduct data analysis and present insights effectively using Excel or other analytical tools

Ideally you will have   

• Experience in aviation or transport industry planning. 
• Knowledge of capacity management and demand forecasting techniques. 
• Familiarity with continuous improvement methodologies.
• Familiarity with analytical tools such as Excel and PowerBi.