Customer & Business Support Administrator - Rochford

Douglas Allen

⏱️ Start date: As Soon as Possible
Salary: £28,250
Location: Rochford, Essex
️ Work Pattern: Monday to Friday 09.00 – 17.30
Benefits: 33 days paid holiday (plus an extra day off for your birthday ), pension, life insurance, company rewards and incentives, employee assistance scheme and paid entry fees for charity events

At Arun Estates (based within the Douglas Allen geographical area ), we are all about supporting customers and colleagues, keeping processes running smoothly ⚙️, and helping us meet important compliance standards ✅. If you’re naturally curious , enjoy variety, and take pride in getting the details right, we’d love to hear from you.

What will I be doing day to day?

Be the first point of contact for internal and external calls , responding calmly, professionally and with genuine care

Carry out customer due diligence checks to ensure we meet Anti-Money Laundering Regulations , using database reports and accurate manual verification

Spot and escalate potential concerns , discussing high-risk situations with senior colleagues and supporting appropriate next steps

Support day-to-day administration and wider business needs ️ to help the department run smoothly

Investigate queries using available resources , propose practical solutions and follow through with clear updates ✅

What will I need? ⭐

A warm, patient communication style and a positive, helpful approach with customers and colleagues

Ability to work at pace, prioritise effectively and keep a high level of accuracy and attention to detail

A logical, inquisitive mindset to establish facts and communicate clearly and appropriately

Confidence navigating internal and external databases after initial training

Flexibility and enthusiasm to adapt to changing priorities to support the wider team when needed

We’re keen to welcome someone as soon as possible . If this sounds like a great fit for you, we’d love to receive your application and will contact shortlisted candidates promptly.

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