Apprenticeship - Travel and expenses services Level 3

Summary

The Travel Services Apprentice role is a developmental position within the Travel and Expense Services function. On completion of this apprenticeship, you will obtain a Level 3 Business Administration qualification.

Wage

Competitive

Competitive wage offered

Training course

Business administrator (level 3)

Hours

During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Darlington College. The working hours are 37.5 hours per week with flexibility to suit business needs.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

In this role, you will make an impact in the following ways:

• Supporting the day-to-day administration of the Cummins Corporate Card and Purchasing Card programmes across the UK, Europe, Africa, and the Middle East.
• Managing and responding to queries via Microsoft Teams and email in relation to Travel and Expense services.
• Delivering a high standard of customer service to both internal stakeholders and external partners.
• Responding to employee queries and providing guidance on Travel and Expense processes.
• Assisting with the preparation and distribution of reports for Business Units on a monthly and ad-hoc basis.
• Assisting with expense auditing within Concur and AppZen, applying sound judgement and attention to detail.

To be successful in this role, you will need the following:

• Minimum of GCSE’s Maths and English (Lit and Lang) at Grade 5/B (or equivalent), all other subjects at 4/C or above.
• A-Level qualifications Grades A–E (Business or travel and tourism) are desirable.
• Previous work experience or voluntary experience is advantageous.
• Strong verbal and written communication skills.
• High level of attention to detail.

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our programme is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Where you'll work

Darlington Technical Organisation
Yarm Road
Darlington
County Durham
DL1 4PW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DARLINGTON COLLEGE

Training course

Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

During the apprenticeship, you will learn about different aspects of Travel & Expense Services within a global company and play an active role in contributing to the achievement of team deliverables. During the apprenticeship you will study for the Level 3 Apprenticeship in Business Administration.

Requirements

Essential qualifications

GCSE in:

• all other subjects (grade C/4 or above)
• Maths & English Language and literature (grade 5/B or above)

Desirable qualifications

A Level in:

Business or travel and tourism (grade C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience