Customer Service Administrator

We're looking for a highly organised and detail-driven Junior Operations Coordinator to join a fast-paced, tech-focused environment.

This is a unique opportunity for someone who enjoys working at the intersection of customer service and data analysis . You'll act as the voice of the business to clients , while also being the driving force behind operational accuracy and reporting .

If you enjoy solving problems, working with data, and delivering excellent service-this could be the perfect role for you.

Key Responsibilities

Customer Service & Client Support

• Act as the first point of contact for client enquiries relating to repairs, deliveries, and stock
• Provide proactive updates to clients, ensuring they always have clear visibility of their orders
• Investigate and resolve delivery discrepancies or repair delays in a professional and timely manner
• Log quality issues and support ISO9001 preparation activities

Data Management & Reporting

• Maintain and update detailed Excel trackers covering all operational activity
• Produce clear, client-facing reports using Pivot Tables and VLOOKUPs/XLOOKUPs
• Cross-check customer orders against workshop outputs to ensure billing and delivery accuracy
• Support reporting processes and ensure data integrity at all times

Operations & Logistics Coordination

• Support the wider operations team with day-to-day coordination tasks
• Assist in maintaining smooth logistics and facilities processes
• Liaise with suppliers where required
• Monitor stock trends and flag low levels for key clients

What We're Looking For

✅ Strong Excel skills ( Pivot Tables, VLOOKUP/XLOOKUP essential )
✅ Excellent written communication skills
✅ Highly organised, with the ability to manage multiple tasks and priorities
✅ A calm, professional approach to customer service
✅ Strong attention to detail and accuracy
✅ Interest in IT hardware / technology (desirable)

Why Apply?

• Varied, high-impact role combining data, operations, and customer interaction
• Opportunity to develop skills in Excel, reporting, and supply chain operations
• Join a collaborative, fast-paced environment where your contribution makes a real difference

Apply Now

If you're looking for a role where you can combine analytical thinking with customer interaction, we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.