Account Manager

About the Opportunity We are seeking a motivated and commercially minded Account Manager to join a fast-paced business supporting restaurant partners across the South West and South Wales. This is an exciting opportunity for someone who enjoys building strong client relationships, using data to drive performance, and helping businesses achieve sustainable growth. You will manage a portfolio of small and medium-sized restaurant partners, acting as a trusted advisor and helping them maximise the value of the platform. If you thrive in a dynamic environment, enjoy solving complex challenges, and have a passion for relationship management, we'd love to hear from you. Key Responsibilities Build and maintain long-term relationships with restaurant partners. Manage a portfolio of accounts, using performance data and KPIs to identify growth opportunities. Provide consultative support and recommendations to improve partner performance. Resolve partner issues quickly and effectively while ensuring high levels of satisfaction. Influence adoption of new products, features, and marketing solutions. Conduct regular account reviews and strategic planning sessions. Work closely with internal teams including Operations, Marketing, and Product. Maintain accurate records and account activity within Salesforce and other CRM systems. Analyse account data and provide actionable insights to support business growth. What You'll Be Doing 40% Partner relationship management and account development 25% Data analysis, reporting, and account planning 20% Cross-functional collaboration and stakeholder engagement 15% Administration, CRM updates, and process improvement Skills & Experience Required Previous experience in Account Management, Customer Success, Sales, Operations, or a customer-facing role. Strong negotiation skills with the ability to overcome objections and influence decisions. Ability to manage multiple priorities within a fast-moving environment. Experience using data and KPIs to manage performance and identify opportunities. Strong relationship-building and stakeholder management skills. Excellent communication skills and professional English proficiency. Desirable Experience Experience using Salesforce or other CRM systems. Strong Excel, Google Sheets, or SQL skills. Experience analysing business performance and producing actionable insights. Ability to identify process improvements and solve operational challenges. Experience managing a portfolio of clients or business partners. What We're Looking For We're looking for someone who is: Commercially minded and results-driven. Resilient and comfortable working in an evolving environment. Highly organised with excellent attention to detail. Customer-focused and passionate about building long-term partnerships. Analytical, proactive, and able to work autonomously. Apply today to be part of a team where your work has a direct impact on business growth and partner success.