Holiday Inn - Food & Beverage Supervisor

About us

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?

Reporting to the Food & Beverage Manager and Assistant manager Food and Beverage Manager, will be responsible for supervising all aspects of the Restaurant and Bar in the hotel. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Holiday Inn and hotel targets.

You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B department run smoothly. You will assist the Food and Beverage manager to ensure the team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times

What we offer

· Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

· Health Care Cash Plan

· Diamond membership of Kingsbridge Hospital Group

· Enhanced Pension Scheme

· Enhanced Maternity Pay

· Enhanced Paternity Pay

· Cycle to work

· Recruit a friend scheme

· Employee Appreciation and Social Events

· Employee of the Month Award

· £20 for completion of FLOW training

· Increased Annual leave with service

· Discount at Bodyscape – Employee rate and family and friend rate

· Cyrospa discount rate at Bodyscape

· Communication and advice on Health and Wellbeing

· Andras Academy – Training and Development Programs and progression opportunities within the Andras Hotels Group

· Work for globally renowned Hotel Brands

· Reward Club Incentive Scheme

· Hotel Incentive scheme

About The Role

Your day to day

• As a F&B Supervisor, be the leader on shift during service
• Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
• Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
• Have full awareness of Holiday Inn brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
• Be present to meet and greet customers, checking requirements and passing on relevant information
• Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
• Have full product knowledge of the facilities offered at the hotel
• Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
• Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
• Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
• Health and Safety management – comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation
• Other ad-hoc duties - unexpected moments when we must pull together to get a task done.
• Follow the policies and procedures of the department and the hotel
• To participate in any training and personnel exercises designed to improve standards and performance
• Perform other duties as assigned. May also serve as Manager on duty

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in the Holiday Inn.

The Holiday Inn IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

• Good communication and organisational skills
• Previous experience in similar role (food and beverage service) (restaurant, hotel, bar, café, or catering)
• Experience supervising or leading a team in a hospitality environment
• Knowledge of daily F&B operations, including service standards and shift management
• Knowledge of classic cocktails and beverage preparation

Desired Criteria

• 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

Up to £14.80 per hour