Customer Service Advisor

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members.The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future-friendly team as the innovative technology solutions we offer.

Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here's the impact you will make and what we will accomplish together: TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

We are currently recruiting for a Customer Services Advisor. This role sits within our Support teams, providing customer support for our TELUS Crop Management (TCM) software used by agricultural businesses. You'll be part of a collaborative team of around 15 people, supporting customers primarily via telephone, with some queries coming through email and online chat.

The role involves helping customers resolve software-related issues, answering questions on functionality, how to migrate between our products, troubleshooting problems, and guiding users through the system. While many queries can be resolved during the initial call, you'll also work with colleagues, Team Leads, and software specialists to investigate and resolve more complex issues.

We're looking for someone with previous customer support experience, ideally within a software, SaaS or technical support environment. Strong communication skills, attention to detail, and a willingness to learn are key, as you'll be working with customers who are often under time pressure and require a responsive, solution-focused approach.

The team is highly collaborative, with regular knowledge sharing, team meetings, and support channels to help colleagues learn and develop. Full training will be provided on the products, with a particular focus on our rapidly developing TCM solution.

Here's how:

• Providing multi-channel support and advice to resolve customer queries via phone, email and online chat.
• Investigating and troubleshooting issues across a variety of software products.
• Gaining detailed knowledge of our products, brand and customer base.
• Working in a highly collaborative team to find solutions to customer queries.
• Proactively maintain a high degree of expertise across our products
• Communicating effectively with colleagues and customers across the business.
• Participating in adding to our substantial learning resources to allow customers to self- serve.
• Collaborating with the wider team on additional project work as the opportunities arise.
• Providing exceptional customer service to our customers, ensuring that they feel happy and satisfied.

What we'd like our candidate to have:

• Customer service or support experience,ideally in software support
• Confidence handling customer calls & an ability to interact positively with customers at all levels.
• Strong problem-solving skills, attention to detail and accurate record keeping skills
• Ability to learn new software systems quickly with aptitude for learning
• Collaborative approach and willingness to ask questions & passionate about delivering excellent customer service.
• Good computer skills, with an analytical and organised approach to problem solving.
• Exhibit self-motivation, efficiency and team working.
• Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals.
• Be inquisitive and proactive, demonstrate ability to work both independently and as part of a team.
• Be prepared to travel within the UK to visit our other offices, attend events and carry out customer training as required.
• Demonstrate commercial awareness, with excellent listening skills when engaging with our customers to fully understand their needs and wants.

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let's make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

This is a full-time, hybrid role. There may be opportunity for remote working for exceptional candidates.