Spa Therapist - Champneys

Department: Spa & Salon

Employment Type: Permanent - Part Time

Location: Champneys Eastwell Manor, Kent

Reporting To: Account Manager

Step into the heart of wellness at Champneys Eastwell Manor where invigoration and rejuvenation intertwine to create the ultimate haven for wellbeing, with ELEMIS, our people are at the heart of everything we do. Our award‑winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high‑touch luxury experiences that are thoughtfully tailored to each individual. 

Blending hands-on expertise with advanced skincare technology, you’ll create personalised, results-driven experiences that build long-term loyalty. Every interaction you have will support retention, repeat business, and brand advocacy.

Through touch, experience, and expertise, you’ll bring the ELEMIS brand to life in a way that feels both results-led and luxurious

Contract Type: Permanent

Weekly Hours: 30 hours across 4 days, Full flexibility required

What Will You Do?

• Deliver exceptional client journeys
  • Provide outstanding treatments with a focus on touch, technique, and visible results
  • Create seamless, end-to-end luxury experiences—from consultation through to aftercare
  • Ensure every visit feels personalised, welcoming, and memorable

• Drive sales through expertise and connection
  • Confidently link treatments to tailored product recommendations
  • Build, manage, and grow your own loyal client base
  • Encourage repeat bookings and long-term skincare journeys
  • Take pride in achieving and exceeding personal KPIs

• Use advanced consultation and technology
  • Conduct in-depth consultations, including HD skin scans
  • Analyse skin concerns and build tailored treatment and skincare plans
  • Follow up proactively to track progress and maintain client engagement
  • Build trust-based relationships that turn new clients into loyal advocates

• Champion product knowledge and brand standards
  • Maintain expert knowledge of ELEMIS products, ingredients, and treatments
  • Stay up to date with industry trends, innovations, and new launches
  • Represent the brand with professionalism, confidence, and authenticity

Who You Are:

• Passionate about skincare, treatments, and delivering exceptional client experiences
• Qualified in Beauty Therapy (Level 2 or equivalent preferred)
• Experienced in luxury retail, spa, or treatment environments
• Confident in consultative selling and building personalised recommendations
• Proven ability to build a loyal client base and drive repeat business
• A strong communicator with a natural talent for building genuine relationships
• Comfortable using (or excited to learn) skincare technology
• Results-driven, with pride in achieving targets and contributing to team success
• A positive, inclusive team player who values diversity and collaboration

What We Offer You!

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial impact