Volunteer Receptionist

Join Our Lifesaving Volunteers

Volunteer Receptionist

Full Role Description: Volunteer Receptionist RD

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Location: Rugby, Warwickshire

Hours: Flexible volunteer shifts available Monday-Friday between 8:30am-5:00pm

As one of our Volunteer Receptionists, you’ll be the friendly face of our Head Office, creating a warm and professional welcome for everyone who visits. Whether you’re greeting supporters, helping with deliveries or ensuring our meeting rooms are ready for guests, your contribution will help keep our Head Office running smoothly while making a lasting first impression. No two days are the same, making this a rewarding opportunity for someone who enjoys meeting people and being part of a busy team.

As part of our commitment to equity, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Click here - EDI - The Air Ambulance Service

What You’ll Be Doing

You’ll support a variety of front-of-house and administrative activities, including:

• Welcoming visitors
• Supporting office operations
• Facilities support
• Supporter engagement

What We’re Looking For

We’re looking for someone who is:

• Friendly, approachable and enjoys meeting people
• Passionate about delivering excellent customer service
• Interested in supporting The Air Ambulance Service
• Reliable and dependable
• Confident using basic IT systems
• Happy working as part of a team

What’s In It For You

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture.

Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives.

Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.

Compliance Responsibilities

In addition to specific compliance requirements within your role, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equity, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equity, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.