Reservations and Events Manager

Holiday Inn Hemel Hempstead

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team.

This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

Key Responsibilities

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Qualifications and Skills

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.