Administrative Officer - BELFAST - 16th JUNE START

Administrative Officer – BELFAST – CFCD

Pay Rate: £13.75 per hour

Location: GNT, Belfast City Centre

Start Date: 16 th JUNE 2026

Expected Duration: 4 th October 2026 with possibility of extension

Working Hours : Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourt Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

Requirements: 5 GCSE’S C and Above (Including Maths and English)

Main Duties include: This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD’s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 16 weeks and will be delivered in the office.  Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.

The role will initially be full-time telephony with training for processing work delivered at a later date.

Key Responsibilities:
Handle inbound telephone calls in a professional and empathetic manner.
Engage with vulnerable customers, providing high-quality service and support.
Negotiate repayment of debts through effective communication.
Contribute to a team environment and support shared goals.
Meet performance targets and deadlines with accuracy and efficiency.
Undertake processing work as required.
Essential Skills & Attributes:
Strong verbal and written communication skills.
Effective call handling and customer service skills.
Ability to build rapport with customers and colleagues.
Basic IT skills and willingness to learn new systems.
Good time management and organisational skills.
Excellent interpersonal skills and a strong work ethic.
Reliable attendance and punctuality.

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

PLEASE READ THE JOB DESCRIPTION AND REQUIREMENTS CAREFULLY BEFORE APPLYING.

TO APPLY, PLEASE SEND YOUR CV AND EDUCATION PROOF TO: View email address on therecruitmentco.uk