Hard Service Manager

Hard Services Manager

Location – Hursley, SO21 2JN, with some travel to London

Hours – Monday – Friday, 08:00 -17:00

Apleona is a UK provider of integrated facilities management. With a client base that extends across 520 UK operational sites, we employ over 1800 talented people to deliver service solutions that work for our clients. Our culture is fast paced, challenging and above all, friendly and we are looking for you to join us!

Apleona is seeking an experienced and motivated Hard Services Manager to lead the delivery of hard FM and maintenance services across a key client portfolio. Reporting to the Account Director, you will be responsible for managing engineering teams, ensuring statutory compliance, driving operational performance, and maintaining excellent client relationships

As part of the Hard Services role, you will:

• Lead the day-to-day delivery of hard services, engineering and maintenance operations.
• Manage planned preventative maintenance (PPM) programmes and ensure full statutory compliance.
• Oversee reactive maintenance activities, ensuring service level agreements (SLAs) are achieved.
• Lead, motivate and develop engineering and FM teams.
• Manage subcontractors and ensure service delivery standards are maintained.
• Monitor KPIs, compliance performance and operational risks, implementing improvement plans where required.
• Support the delivery of small works and minor projects.
• Manage operational budgets, control costs and identify efficiencies.
• Act as the primary point of contact for client operational matters and participate in performance review meetings.
• Promote a strong Health, Safety, Environment and Quality (HSEQ) culture across all sites.
• Ensure effective use of CAFM systems and maintenance reporting processes

As a Hard Services Manager, we’re looking for:

• Proven experience in a Hard Services, Engineering or Facilities Management leadership role.
• Experience managing budgets and delivering against financial targets.
• Ability to manage and develop multi-disciplinary teams.
• Strong knowledge of building maintenance, compliance and service delivery.
• Experience operating within a fast-paced, customer-focused environment.
• Excellent communication, organisational and stakeholder management skills.
• Mechanical or Electrical qualification from a recognised professional body.
• Experience working within large, multi-site FM contracts.
• Knowledge of CAFM/CMMS systems.
• Strong understanding of commercial and contract management principles.
• Strong leadership and people management skills.
• Excellent planning, organisational and decision-making ability.
• A customer-focused approach with a commitment to service excellence.
• Commercial awareness and a results-driven mindset.
• The ability to manage change, solve problems and drive continuous improvement.
• A proactive approach to health, safety and compliance
• Valid UK Driving license with access to personal vehicle

In return, we’ll provide you with full training once you start and make sure that you have everything you need to do a great job and be part of our awesome team. You will work the above hours with access to the following Apleona employee benefits.

• 25 Holiday Days, plus Bank Holidays
• Monthly Car Allowance
• Employee discounts via Reward Gateway
• Cycle to work scheme
• Access to a virtual GP
• Access to a health & wellbeing app
• Plenty of training and development

Apleona is an equal opportunities employer, and we are committed to recruit a diverse and inclusive workforce. We base all our employment decisions on merit, job requirements and business needs.

Don’t miss this opportunity, apply now!