Spa Therapist

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Spa Therapist - Hale Country Club & Spa

We are currently recruiting for an experienced Spa Therapist to join us at Hale Country Club & Spa. We are looking for a talented, passionate individual to join our team and create memorable member experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

Main Duties of the Role

• Greet guests at reception to deliver a memorable experience
• Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
• Maintain a professional, clean environment ensuring that our guests/members are comfortable
• Fully understand existing treatments and procedures
• Ensure that all treatment rooms are prepared and fit for purpose
• Attend weekly/monthly team meetings and events
• Deliver exceptional aftercare and retail recommendations to all clientele
• High standards of presentation and cleanliness are maintained at all times
• Delivering brand standards
• Booking in clients and taking phone calls
• Achieving treatment and retail targets
• Knowledge in our brands NVQ level 3 beauty therapy or equivalent
• Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities

Requirements

• Specific experience within a spa/health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa and complimentary monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off 

About THG Experience

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa and King Street Townhouse Hotel. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.  

Hale Country Club & Spa

Hale Country Club & Spa is a private members’ destination dedicated to elevated wellbeing. Designed for those who value performance as much as restoration, it offers an environment where fitness, luxury and community coexist.  

From a premium gym floor and boutique spin studio to paddle courts, spa facilities and tranquil wellness spaces, every element supports a balanced lifestyle. Members and guests enjoy chef-led, nutritionally considered menus within vibrant social spaces as a space to reset and feel your very best.  Find out more about Hale Country Club here.  

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.