RO Service Team Leader

Your core tasks will include:

• Manage a team of service engineers – assist in the planning of their workload & provide technical support.
• Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe.
• Manage service requests from the UK, FANUC Europe & FANUC Japan.
• Manage resource & productivity - strive for Service Excellence.
• Assist with service requests from other divisions.
• Manage in all aspects of customer care.
• Technical Support - provide technical assistance, both by telephone & by visiting customer sites.
• Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan.
• Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected.
• Completing risk assessment documentation.

Your profile:

• Teamwork
• Analytical & problem-solving skills
• Decision making
• Effective verbal & listening communication skills
• Time management skills
• Honesty and trustworthiness
• Flexibility
• Demonstrate high-quality work ethic
• Be punctual and respectful

You will be required to:

• Travel extensively within the UK and occasionally abroad.
• Assisting in the recruitment & selection of new staff for the team.
• Complete staff appraisals – hold both informal & formal meetings.

At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes:

• Profit Share Scheme
• Life Assurance
• Critical Illness Insurance
• Group Income Protection
• Medical, Dental and Travel Insurance
• Perkbox
• Company Car
• 25 days Annual Leave + your Birthday Day off
• ... and more!Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.

Your core tasks will include:

• Manage a team of service engineers – assist in the planning of their workload & provide technical support.
• Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe.
• Manage service requests from the UK, FANUC Europe & FANUC Japan.
• Manage resource & productivity - strive for Service Excellence.
• Assist with service requests from other divisions.
• Manage in all aspects of customer care.
• Technical Support - provide technical assistance, both by telephone & by visiting customer sites.
• Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan.
• Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected.
• Completing risk assessment documentation.

Your profile:

• Teamwork
• Analytical & problem-solving skills
• Decision making
• Effective verbal & listening communication skills
• Time management skills
• Honesty and trustworthiness
• Flexibility
• Demonstrate high-quality work ethic
• Be punctual and respectful

You will be required to:

• Travel extensively within the UK and occasionally abroad.
• Assisting in the recruitment & selection of new staff for the team.
• Complete staff appraisals – hold both informal & formal meetings.

At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes:

• Profit Share Scheme
• Life Assurance
• Critical Illness Insurance
• Group Income Protection
• Medical, Dental and Travel Insurance
• Perkbox
• Company Car
• 25 days Annual Leave + your Birthday Day off
• ... and more!

Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.