Let's get cooking!
At ProCook, we're passionate about helping people enjoy cooking and creating memorable moments in the kitchen. We're looking for a friendly, enthusiastic, and customer-focused Customer Service Advisor to join our Customer Service team on a temporary basis.
If you love helping people, solving problems, and delivering brilliant service, this could be the perfect opportunity for you.
As one of the voices behind the ProCook brand, you'll support customers across phone, email, and live chat, making sure every interaction leaves them feeling valued and confident they've received exceptional service.
This is a fix term contract until the end of February 2027.
What you'll be doing
No two days are quite the same in our Customer Service team. From helping customers find the perfect product to resolving delivery queries, you'll play a key role in creating a seamless ProCook experience.
You'll:
- Deliver friendly, professional, and efficient support across phone, email, and live chat
- Process customer orders accurately and confidently
- Help customers with product advice, order updates, and after-sales support
- Investigate and resolve customer queries, always looking for the best possible outcome
- Work closely with our courier partners to help ensure successful and timely deliveries
- Record customer feedback and report product issues through the appropriate channels
- Support the smooth running of our online ordering process
- Handle customer information responsibly and in line with data protection requirements
- Act as a positive ambassador for the ProCook brand in every customer interaction
Working Pattern
This role follows a two-week rotating schedule of approximately 28.25 hours per week. Weekend working is essential and forms part of the rota following training.
Week 1
- Monday & Tuesday: 9:00am to 6:00pm (Office Based)
- Saturday & Sunday: 9:00am to 5:00pm (Work From Home)
Week 2
- Wednesday & Thursday: 9:00am to 6:00pm (Office Based)
- Friday: 9:00am to 6:00pm (Work From Home)
Requirements
What we're looking for
We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding service.
You'll be a great fit if you have:
- Excellent communication skills, both written and verbal
- A confident and professional telephone manner
- Strong listening skills and a natural ability to solve problems
- Great attention to detail and accuracy
- The ability to manage multiple tasks and prioritise effectively
- Good IT skills, including experience using email, live chat, and order management systems
- A calm and positive approach when working under pressure
- A proactive, customer-first mindset
- The ability to work independently while also being a supportive team player
Why join ProCook?
At ProCook, we're proud of our people and the service we deliver. You'll join a supportive team where your contribution matters, your ideas are valued, and every day brings an opportunity to make a real difference to our customers. Plus, you'll be part of a team that won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.
If you're passionate about customer service and ready to be part of a team that shares your enthusiasm, we'd love to hear from you.
Benefits
- Hourly rate £13.47/hr
- ️ Free parking on-site
- Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- Free fresh fruit and cake daily
- Subsidised meals - breakfast and lunch
- Hybrid Working
- Opportunity to work with a passionate team who won Best Customer Service Team of the Year in 2025 at the People in Retail Awards.
- Generous colleague discount - 40% off to spend in store or online
- ️33 Days Annual Leave (including bank holidays) pro-rata
- ️ B Corp certified company committed to ethical practices and sustainability
- A company recognised as a Great Place to Work for 5 consecutive years
- Disability Confident Leader
We Welcome Everyone
At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.
About ProCook’s Sustainability Commitment:
At ProCook, sustainability is at the heart of what we do.
As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices.
By joining our team, you will contribute to our efforts in creating a positive impact on the planet.
- Company: SGS UNITED KINGDOM LIMITED Job Type: Contract, Full TimeSuggestedFull-time
£28k - £32k per annum
...experience matches the requirements below and you're interested in finding out more about this opportunity, please apply now. The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling. Key responsibilities:...Suggested- £13.1 - £14.9 per hourEstimatedCompany: OWEN DANIELS Job Type: Permanent, Full TimeSuggestedPermanentFull-time
- ...General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing,...SuggestedPermanentPart-timeImmediate startWeekend workAfternoon shift
£26.75k per annum
...internal departments to verify confirmed dates are in line with Customers expectations. Responsibilities: - Check all orders received... ...- Able to work under pressure and remain calm - Customer service can do attitude Hour s: Monday – Friday – 8.30am – 5pm...SuggestedLong-term contractPermanentFull-timeMonday to Friday£30k per annum
Company: ANDERSON RECRUITMENT LTD Job Type: Permanent, Full Time Salary: £30000/annumPermanentFull-time£27k per annum
...Accounts teams. Process and maintain accurate records, documentation and company information. Handle customer enquiries and deliver excellent customer service. Assist with quotations, customer orders and general sales administration. Liaise with customers, suppliers...PermanentFull-timeOn-siteMonday to FridayFlexible hours£25k per annum
...Our growing client, who provide a range of services across the Gloucestershire area, are looking for a Scheduling Assistant to join their... ...smoothly — coordinating engineer schedules, communicating with customers, and ensuring appointments are organised efficiently. If you...PermanentFull-timeSummer workMonday to FridayFlexible hours- We are looking for a Procurement Support Administrator Key responsibilities Provide administrative and clerical support to procurement and sourcing teams Process, create, manage, and close purchase orders Review catalog updates and ensure data accuracy and quality ...
£12.85 per hour
...About the role: We are seeking enthusiastic and reliable Food Service Assistants to support the day-to-day food and service delivery... ...temperature checks, and allergen controls Provide excellent customer service to pupils, staff, and visitors Set up and clear service...Part-timeApprenticeshipTerm-timeFlexible hours- ...Centre logistics focal point. In this role, manage the movement requests coming from Vendors, Centre internal functions and Worldwide customer locations. Be responsible for ensuring all import and export duty tariff codes and DG status are correctly applied to incoming and...
- We are looking for dependable and detail-oriented individuals to support the cleanliness and hygiene of office environments, including bathrooms and shared spaces. This role plays an important part in ensuring a safe, tidy, and professional workplace. We are currently recruiting...Full-timeFixed-term contractOn-siteImmediate start
£27.12k per annum
...survivors with complex needs, challenging behaviours and risk management. Advocating for survivors and helping them access appropriate services. Promoting independence, confidence and informed decision-making. Working collaboratively with partner agencies and maintaining...PermanentMonday to FridayRotating shifts£20k - £30k per annum
We're on the lookout for a high-performing Recruitment professional to join our team as a Recruitment Account Manager. This role is perfect for a highly competitive individual with a relentless drive to succeed and a deep-seated ambition. The role will be based in our Quedgeley...Permanent- ...Logistics Intern, you will gain hands-on experience in supply chain, customs and warehouse operations within a dynamic and fast-paced... ...improvement opportunities, and participate in initiatives that enhance service levels, productivity, and process standardization. This role is...Full-timeSummer workInternship
- Job Title: Supply Chain Intern (12 months) - Starting Summer 2027 About SLB: We are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose...Full-timeSummer workInternship
Schlumberger
Stonehouse, Gloucestershire13 days ago - £17.4 - £20.2 per hourEstimated...Framework/.NET technologies including Web Forms, WinForms, WPF and Web Services. Experience working with SQL databases, SQL Server and stored... ...IT environments would be advantageous. Self-motivated and customer-focused mindset, with the ability to take ownership of tasks,...Full-timeOn-siteFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Advisor. Be the first to apply!
