- Respond to customer enquiries clearly and professionally through agreed communication channels.
- Provide accurate information to help customers resolve queries quickly.
- Record customer contacts and update relevant information to maintain clear service records.
- Follow up outstanding enquiries to ensure customers receive a timely response.
- Work with colleagues to share information and support a consistent customer experience.
- Handle customer concerns in a calm and practical way, seeking an appropriate resolution.
- Manage daily customer service tasks to help the Customer Service department run smoothly.
Vacancy posted 15 hours ago
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