We are delighted to be working with one of London’s most distinguished luxury hotels to find an exceptional Reception Manager to lead its talented Front Office team.
Responsibilities
- Leading, motivating and developing a Reception team of 13
- Ensuring exceptional 5-star guest service throughout every shift
- Being a visible and engaging presence in the hotel lobby and at Reception
- Handling VIP guests, special requests and guest queries with confidence and discretion
- Managing the daily Reception operation and ensuring consistently high standards
- Supporting, coaching and developing your team
- Working closely with other hotel departments to create a seamless guest journey
- Handling guest feedback and resolving any issues professionally and positively
- Ensuring all Front Office procedures and standards are followed
- Using Opera confidently as part of the daily operation
Requirements
- Previous Reception or Front Office management experience within a luxury hotel
- Opera PMS experience, which is essential for this position
- Experience managing and motivating a Front Office or Reception team
- A warm, outgoing and engaging personality
- Excellent guest relations and communication skills
- The confidence to lead from the front during busy services
- High standards of presentation and attention to detail
- A genuine passion for luxury hospitality and creating memorable guest experiences
Benefits
- Salary: £33,000 – £35,000 DOE + approx. £10,000 service charge
- Schedule: 7 shifts over 14 days | 8am–8pm
- Team: 13
Vacancy posted a month ago
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