Resettlement Caseworker

Job Category : Housing
Location : County Hall, Raikes Lane, Mold CH7 6NB – Phase 3, Flintshire County Council
Hours Per Week : 20.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £12.18

Provide wraparound support to refugees and asylum
Job Purpose
As a Caseworker you will provide intensive support and advice to a caseload of families. This role involves providing responsive, professional, user-centred support and advice working with all relevant agencies as required. The postholder will be part of a team of peripatetic staff providing support to individuals and groups of people who have arrived in Flintshire as refugees. To focus on working to achieve successful outcomes for service users engaged with the Service in line with the requirements of the Home Office, UK Government and Welsh Government

Knowledge and Experience
Experience of providing advice and support such as Benefits, Housing or Debt Advice to vulnerable people.
Experience of making decisions about their own caseload without reference to anyone else. Demonstrate an ability to manage their own time and prioritise their own workloads
Excellent knowledge of a range of statutory and voluntary sector services
A strong understanding of services available and the needs of families and individuals moving into the UK.
Experience of managing a caseload with regard to Benefits, Housing or Financial Capability
Understanding and knowledge of the processes in relation to the UK benefits system, housing regulations and financial management. 
Experience of working effectively within a diverse team to ensure excellent client outcomes
To communicate and report to project partners
Excellent ICT skills required, particularly with regard to Word, Excel and Outlook.
Work flexible hours to meet the needs of the service