Car Park Technician Apprentice

Summary

Be part of an outstanding council apprenticeship programme with a nationally recognised, Top 100 Apprentice Employer and Regionally awarded Apprentice Employer of the Year. Join us on a permanent contract, gain real experience and a recognised qualification, and progress your career within the council. 

Wage

£24,796 a year

Starting salary of £24,796 rising to £25,185 during the apprenticeship, with further progression upon appointment to the substantive officer role in line with the Council’s pay structure

Training course

Facilities services operative (level 2)

Hours

Hours of work - 7.4 hour shift times between 06:15am and 01:30am and over 7 days a week on a rolling rota.

37 hours a week

Start date

Thursday 20 August 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

With appropriate support and supervision, the apprentice will…

• Carry out the maintenance of car park machinery, correct faults and carry out first-line maintenance to ensure business
  continuity. Report any unresolved issues to the Senior Car Park Technician.
• Assist the Senior Car Park Technician in communicating via an on-site intercom with members of the public in order to resolve
  enquiries, complaints and faults.
• Carry out cleansing operations and/or oversee cleansing operations in the council’s multi-storey car parks and pay and display car parks across the borough.
• Monitor the use of the council’s car parks to ensure the safety of users and the security of assets.
• Follow Standard Operating Procedures, Risk Assessments, COSHH regulations and all other Parking Services guidance documents to ensure personal safety and the safety of others.
• Drive a vehicle for the purpose of carrying out parking services operations, ensuring that vehicles and plant are clean and in good working order.
• Assist the Senior Car Park Technician to ensure business continuity by recording and monitoring stock levels, including
  ticket/receipt rolls, machine parts and maintaining car park machinery (Barriers, pay stations, entry/exit terminals). Ensure
  communication devices remain in operation at all times (Servers, networks, intercom).
• Assist the Senior Car Park Technician in undertaking a daily schedule of machine inspections to maximise availability of
  payment options for customers. Identify and report any incidents of misuse, such as encampments and fly-tipping.
• Represent Parking Services in accordance with the standards expected, including the carrying of an identity card and the wearing of the uniform supplied at all times. Communicate with our customers, management team and members of the public in a polite and professional manner, placing the highest possible emphasis on customer care, engagement and feedback.

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

• 58 Nicholas Street, Chester, Cheshire, CH1 2NP
• The Portal, Wellington Road, Ellesmere Port, CH65 0BA
• Wyvern House The Drumber, Winsford, CW7 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLP TRAINING LTD

Training course

Facilities services operative (level 2)

What you'll learn

• Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
• Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
• Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
• Carry out health and safety checks in accordance with SOPs
• Report the findings of health and safety checks in accordance with SOPs
• Identify risks, hazards and threats to people, property and premises in accordance with SOPs
• Act on the findings of health and safety checks in accordance with SOPs
• Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
• Report on the actions taken in accordance with SOPs
• Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
• Respond to customers’ queries and incidents in accordance with SOPs
• Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
• Deal with complaints in accordance with SOPs
• Keep customers informed of developments, issues and delays in accordance with SOPs
• Apply policies in sustainability and corporate social responsibility in accordance with SOPs
• Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
• Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
• Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
• Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
• Report the findings of premises and equipment inspections in accordance with SOPs
• Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
• Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
• Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
• Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
• Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
• Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
• Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
• Greet and treat visitors in accordance with SOPs
• Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
• Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
• Report issues and problems in accordance with SOPs
• Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
• Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
• Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
• Report the correct operation of FM buildings and equipment in accordance with SOPs
• Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
• Complete and keep up-to-date personal development plans
• Keep FM-related skills up-to-date
• Keep FM-related knowledge up-to-date
• Manage customer expectations in accordance with SOPs and organizational expectations
• Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
• Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
• Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
• Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
• Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
• Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
• Carry out health and safety checks in accordance with SOPs
• Report the findings of health and safety checks in accordance with SOPs
• Identify risks, hazards and threats to people, property and premises in accordance with SOPs
• Act on the findings of health and safety checks in accordance with SOPs
• Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
• Report on the actions taken in accordance with SOPs
• Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
• Respond to customers’ queries and incidents in accordance with SOPs
• Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
• Deal with complaints in accordance with SOPs
• Keep customers informed of developments, issues and delays in accordance with SOPs
• Apply policies in sustainability and corporate social responsibility in accordance with SOPs
• Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
• Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
• Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
• Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
• Report the findings of premises and equipment inspections in accordance with SOPs
• Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
• Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
• Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
• Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
• Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
• Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
• Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
• Greet and treat visitors in accordance with SOPs
• Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
• Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
• Report issues and problems in accordance with SOPs
• Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
• Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
• Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
• Report the correct operation of FM buildings and equipment in accordance with SOPs
• Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
• Complete and keep up-to-date personal development plans
• Keep FM-related skills up-to-date
• Keep FM-related knowledge up-to-date
• Manage customer expectations in accordance with SOPs and organizational expectations
• Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
• Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
• Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Training schedule

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
• Delivery is to be discussed with the training provider and the hiring manager must suit operational needs

More training information

• Training will be delivered through a blend of workplace learning and formal off‑the‑job training
• Most training will take place at the apprentice’s normal place of work, with additional learning delivered by the training provider online learning, workshops, or Microsoft Teams.
• Training will take place on a regular basis throughout the apprenticeship, with protected time during working hours to attend training sessions, complete learning activities, and prepare for assessments
• The exact schedule will be agreed between the apprentice, line manager, and training provider as part of the individual training plan

Requirements

Desirable qualifications

GCSE in:

• English (grade 9-4 C-A*)
• Maths (grade 9-4 C-A*)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

This role requires the post holder to travel across multiple locations within the borough to carry out operational duties. A full UK driving licence is essential, as the role involves driving a council van to access car parks and equipment across Cheshire West and Chester.