Drive Ltd - Business Administration Apprentice (Customer Service, Central Admin & H&S Pathway)

Drive is a values-led social care organisation committed to supporting people to live the life that matters to them. This apprenticeship offers a unique opportunity to gain hands-on experience within a busy HR, Learning & Development and Wellbeing environment.
You will work alongside a supportive and experienced team, contributing to real organisational processes such as recruitment, onboarding, training coordination and employee support. This role provides a strong foundation for a future career in HR, Learning & Development or wider business support functions, with structured learning built into the role through the Level 2 qualification

• Act as a first point of contact at reception, welcoming visitors and managing telephone enquiries
• Provide customer service support, responding to emails and liaising with colleagues across departments
• Support general office administration, including handling mail and maintaining office supplies
• Update spreadsheets, databases and records accurately in line with data protection standards
• Assist with health & safety administration, including maintaining compliance logs and supporting awareness activities
• Support training coordination, internal meetings and staff events
• Maintain accurate and confidential records
• Contribute to team discussions and support continuous improvement of processes

Essential Criteria
1. Friendly, customer-focused manner
2. Good communication skills
3. Basic IT literacy (Word, email, Teams)

Desirable Criteria
• Experience in customer service or reception (any setting)
• Interest in health & safety or wellbeing activities
• Basic spreadsheet or data entry skills

Important Information for Applicants
Please note that, due to funding regulations, applicants who already hold a degree are not eligible for this opportunity. If you hold a degree, please do not apply, as your application will not be considered.

To apply, please send your CV along with a cover letter outlining your suitability for the role via email