Junior IT Support Apprentice

Summary

S&A Academy is recruiting for Dunblue, an IT services company in Milton Keynes, for a Junior IT Support Apprentice. This is a great opportunity to start a career in IT, gain hands-on experience, and complete a supported apprenticeship with training and mentoring.

Wage

£17,500 a year

Training course

Information communications technician (level 3)

Hours

Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Provide first-line technical support to clients via phone, email, and remote tools.

Assist with troubleshooting issues related to:

• Windows desktops and laptops
• Microsoft 365
• Networking (Wi-Fi, routers, switches)
• Printers and peripherals
• Help with onboarding new users, devices, and services
• Support senior engineers with installations, migrations, and project work
• Maintain accurate documentation, tickets, and asset records
• Follow internal processes, security policies, and escalation procedures
• Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
• Some out-of-area travel may be required at times to attend customer sites (expenses paid)

Where you'll work

200 Unity Place
Grafton Gate
Milton Keynes
MK9 1UP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE S&A TRANSFORM GROUP LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• You will complete a structured apprenticeship alongside your role, gaining hands-on experience and off-the-job training
• You will be supported by S&A Academy through regular sessions and mentorship, leading to a recognised qualification

Requirements

Essential qualifications

GCSE in:

• English (grade 5)
• Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Passion for IT
• Full UK Drivers License

Other requirements

Desired Skills:

• A keen interest in IT and technology; able to learn fast and adapt skills
• Problem-solving mindset and willingness to learn
• Good communication skills and a friendly, professional manner
• Ability to follow instructions and ask questions when unsure
• Organised, reliable, and able to manage time effectively
• Flexible and adaptable as each day will be different

Entry Requirements

• GCSEs (or equivalent) in English and Maths
• Right to work in the UK
• No prior IT experience required — enthusiasm matters more
• UK driving license and own vehicle needed