ICT Service Desk Analyst

Come and make a difference at Karbon as an ICT Service Desk Analyst

We're looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.

About The Role

The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.

About You

The successful applicant will be able to demonstrate:

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services
• Comprehensive working knowledge of the ICT systems used within the group
• Understanding of ICT and Data Protection governance practices and issues
• Relevant ICT qualification, or equivalent work experience
• Experience of collaborating and working as part of an effective team
• Strong Communication Skills (Translating of Colleague Requirements)

Working With Us

The successful candidate will work in our ICT & DT Service Delivery team led by theICT Service Desk Team Leader: Liam Steele. If you require further information about the role, please contact: ***email_hidden*** on View phone number on uk.workus.org

Key Details

• ICT Service Desk Analyst - permanent role
• Salary is £29,172 per annum
• Location: Predominantly office based at our Stanley office and attendance at other Karbon offices will be required. Working from home is available depending on business need.
• Regular travel will be required
• 37 hours over a 4 day working week, working 08:00 - 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 - 18:00 Mon - Fri) are covered amongst the team. Your day off will rotate from week to week over a 5 week cycle.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply?

If this sounds like the role for you, apply now via our website:-

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting-but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications

Wednesday 30 September 2026

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date

TBC

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at View email address on uk.workus.org

A Note for Recruitment Agencies

We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding-we've got this covered!