Team Leader - Service Team

Team Leader - Service Team

Location: Abingdon (OX14 1RL)

Working hours: 8.30am to 5pm, Monday to Friday (Office based)

We’re looking for a Team Leader to guide a small team of Service Coordinators in our Service Hub in Abingdon (OX14 1RL) and play a vital role in keeping our service operations running seamlessly.

Do you enjoy customer interaction, problem solving and achieving results. This is an office based role, working 8.30am to 5pm, Monday to Friday. No shift work, no weekends, no Bank Holidays!

This is an excellent opportunity to become part of a workplace where teamwork, respect, and mutual support are central to everything we do. You’ll join a collaborative environment where your work truly makes a difference every day.

At Trinity Fire & Security , we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.

What You’ll Be Doing

As a Team Leader, you’ll manage day-to-day operations for a small team of Service Coordinators, bridging the gap between the team and management to ensure high standards of customer satisfaction and performance. Our Service Coordinators are the key connection between our customers and our field engineers; coordinating appointments, solving problems, and ensuring we deliver on our promises.

Day to day duties:

• Team Leadership & Coaching: Onboard, train, motivate, and mentor team members, run regular check-ins and conduct appraisals.

• Operations & Flow: Monitor daily workflows, and keep volumes moving smoothly.

• Escalations & Problem-Solving: Act as the main point of contact for complex or technical queries

• Performance & Data Tracking: Review dashboards, KPIs, service-level agreements (SLAs), and reports to spot trends and drive continuous improvement.

What We’re Looking For

We’re looking for someone who has:

• Experience within customer service , ideally within a team leader/supervisory level role.

• Strong communication skills, both written and verbal.

• Strong attention to detail .

• The ability to work to time constraints and deadlines

• An organised and adaptable approach , with the ability to stay calm in a fast-paced environment.

• A solution-focused approach , a team player who’s always ready to lend a hand.

Why You’ll Love Working Here

• Full training and support within a collaborative team

• 23 days’ holiday (plus bank holidays).

• Pension scheme and life assurance to support your future.

• Access to our Employee Assistance Programme for your wellbeing.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

About PTSG

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access and Safety, Electrical Services, Building Access, Fire Solutions and Water Treatment.

With approximately 4,000 specialists supporting more than 90,000 customers across 200,000 buildings and delivering over 170 different services, we are committed to providing safe, compliant and high-quality services nationwide.

Our aim is simple: to be a great place to work and a great company to do business with.

Armed Forces Covenant

PTSG Group is proud to support the Armed Forces community and has formally signed the UK Armed Forces Covenant.

We recognise the valuable skills that service leavers, veterans, reservists and military families bring to the workplace, including leadership, teamwork, resilience and technical expertise.

We guarantee an interview to ex-Forces applicants who meet the minimum criteria for the role and are committed to supporting Armed Forces personnel in building long-term civilian careers across our business.

PTSG Group is an equal opportunities employer. We are committed to creating an inclusive and supportive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and are dedicated to promoting diversity, equality and inclusion throughout our recruitment process and across the wider business.

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