Bodyshop VDA (Vehicle Damage Assessor) - BMW Borehamwood

Bodyshop VDA (Vehicle Damage Assessor) – BMW Borehamwood Time to switch up a gear? Be part of something better. Working here at Group 1 Automotive as a Bodyshop VDA, you’ll carry out detailed vehicle assessments, liaise with insurers and customers, and support the Bodyshop team in delivering excellent repair quality and service. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Carrying out estimates accurately, in detail acceptable to the Manager and sending these to customers in a timely manner.
• Ensuring you clearly identify and understand the customer’s needs and desires.
• Maintaining a thorough understanding of the full range of competitors’ products and services.
• Informing customers of additional repairs needed over and above those estimated for, including approximate costs and revised completion.
• Liaising with insurance companies / third parties to access necessary claim information.
• Carrying out all estimate follow-ups.
• Handing over completed vehicles ensuring customer satisfaction with work carried out.
• Making sure a constant communication is adhered to at all times with approved repairer.
• Assisting the Workshop Controller to achieve recorded completion dates or advise Bodyshop Administrator of issues affecting completion date.
• Responsibility for work quality and final checking of all vehicles for both the repair and completion stage.

Helpful skills and qualifications Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in vehicle damage estimating (ATA qualification desirable) within the automotive industry, supported by a comprehensive knowledge of the motor trade.
• Strong leadership skills with the ability to influence, motivate, and effectively manage a team to achieve high performance.
• Well-organised and methodical, with the ability to prioritise workloads, meet deadlines, and work efficiently in a fast-paced environment; must hold a full UK driving licence.

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team