Senior Officer (Systems Support)

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Email: View email address on jobapplyni.com

Job description

To work as a member of the Systems Support Team assisting in maintaining the functionality of Business Systems (HMS, CMS, etc.) including incident management; fix testing; release testing; communication with internal and external stakeholders and control and review of documentation. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.

Responsibilities

• Provide a business support service including a first line resolution to users and subsequent referral to appropriate stakeholder.
• Incident management, fix testing & release testing including regression and logic Testing.
• Review documentation to support business systems.
• Provide support to staff/user groups and assist with training requirements as necessary.

Skills and Qualifications

Essential Skills

• A degree or an equivalent level qualification and demonstrate 1 years relevant experience.
• OR Hold a BTEC Higher or an equivalent level qualification AND demonstrate 2 years relevant experience.
• OR Can demonstrate equivalent continuing professional development/experiential learning AND at least 3 years’ relevant experience.

Further Information

For full list of responsibilities, essential & desirable skills, please see Candidate Information Pack on employer's website by following the Apply Direct button.